Program Specialist, Global Programs

2 weeks ago

Santa Barbara, United States University of California, Santa Barbara Full time

Payroll Title: Student Services Advisor 3 Job Code: 004575 Job Open Date: 05/24/2024 Application Review Begins: 06/11/2024; open until filled Department Code (Name): EAPQ (EDUC ABROAD PROGRAM LOC Q) Percentage of Time: 100% Union Code (Name): 99 (Non-Represented) Employee Class (Appointment Type): Staff (Career) FLSA Status: Exempt Salary Grade: Grade 19 Hiring/Budgeted Salary Range: $56,700 to $69,500/yr. Work Location: UCEAP Working Days and Hours: M-F; 8am - 5pm Pacific Time or Similar Schedule Benefits Eligibility: Full Benefits Type of Remote or Hybrid Work Arrangement: Hybrid (Both UC & Non-UC locations) Special Instructions: For full consideration, please include a resume and a cover letter as part of your application. Department Marketing Statement: The University of California Education Abroad Program (UCEAP) is committed to promoting excellence through diversity, equity, and inclusiveness. UCEAP recognizes that diversity is integral to the University's achievement of excellence and strives to create an environment that is welcoming for all. Benefits of Belonging: Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Brief Summary of Job Duties: The Program Specialist is a seasoned, experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems and issues of diverse scope and determines solutions. Independently advises on and resolves a full range of issues. Works within the organization to recommend changes to policies, practices, and procedures. Provides guidance on issues requiring in-depth knowledge of specialized programs. Reporting to the Managing Supervisor, the Program Specialist serves as the primary operating liaison between UCEAP and (a) UC Study Center staff worldwide; (b) Study Abroad offices on the UC campuses; and (c) UC students participating in UCEAP. Directly responsible for all operational and logistical activities pertaining to an assigned portfolio within the more than 5,500 UCEAP program participants each year, in over 40 countries worldwide. Required Qualifications: Bachelor's degree in related area and / or equivalent experience / training. 4-6 years of relevant experience, including two or more years of administrative experience, or equivalent combination of education, training, and work experience. Excellent oral and written communication skills. Sound judgment, with decision-making and problem-solving skills. Ability to develop original ideas to solve problems. Ability in problem identification and reasoning. Ability to work collaboratively and coordinate within a complex organization. Interpersonal skills, multicultural competencies, and ability to work with diverse populations. Previous project management experience. Proficient in Microsoft Office, including MS Teams and SharePoint or equivalent. Previous experience with enrollment management systems, productivity, and database management software. Knowledge of web and social media tools. Experience interpreting and applying government or other organizational policies, requirements, or regulations. Ability to identify measures of system performance and actions to improve performance. Preferred Qualifications: Advanced degree. Knowledge of UC policies and procedures. Experience in implementing international education programs. Familiarity with international institutions of higher education. Experience with social media platforms and services. Special Conditions of Employment: The UCEAP Systemwide Office is located in Goleta, CA (near the UCSB campus). Eligible for a work arrangement which may require presence at the UCEAP Systemwide Office for occasions such as leadership and staff meetings, delegation visits, training, study abroad fairs, etc. Satisfactory conviction history background check. Job Functions and Percentages of Time: 20% Student Advising and Orientation: Applying professional student services concepts, provides advice and information to campus advising staff, as they work with students interested in UCEAP programs. 20% Student Placement and Selection: Develops and implements administrative processes required to place students at host institutions. 30% Student Pre-departure Preparation: Analyzes program pre-departure needs and plans all program pre-departure logistics. 5% Program Evaluation and Development: Analyzes logistical feasibility of, and student issues pertaining to, proposals to develop or modify programs. 15% Study Center Operations and Communication: Communicates regularly with the Study Center staff and host institutions. 10% Joint Tasks & Responsibilities: Takes lead in continually updating and maintaining the accuracy and completeness of all program information related to operations. Equal Opportunity/Affirmative Action Statement: UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. #J-18808-Ljbffr

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