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Senior Property Manager
3 months ago
Job Description
Job Description Description: The Senior Property Manager (SPM) works under the direction of the Portfolio Manager. The SPM is responsible for all site based property management related activities including: supervision, training, and ongoing development of direct reports, ensuring regulatory compliance, maximizing property financial results, assisting with the development and implementation of organizational policies and procedures related to property management, ensuring adherence to company policy and procedure, proactively identify areas of trouble and implement mitigation strategies, maintaining positive resident relations and other day to day site level activities.
With a mission to build affordable homes and site-based services that offer opportunities to change lives and strengthen communities, People's Self-Help Housing is the longest-serving nonprofit developer on California’s Central Coast. We serve low-income working families, farmworkers, seniors, and veterans and provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis Obispo, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.
Essential Functions
Supervisory and Administration
Supervisory overview of Property Managers, including hiring, training, and performance management
Oversee assigned properties
Help with tenant intervention as needed
Assign tasks, review, and approve time cards for direct reports
Ensure direct reports are meeting deadlines and standards in: filling vacancies, processing payables, clearing accounts receivable, and closing certifications.
Prepare various weekly and monthly reports as required
Maintain the community room calendar, if applicable
Compliance
All duties related to processing tenant applications
Annually re-certify tenants by the effective date
Review and prepare for audits from regulatory agencies and investors by ensuring that all internal and regulatory compliance requirements are followed and completed
Attend training classes and seminars to stay current with appropriate property required certification
Maintain tenant and unit files in accordance with regulations
Maintenance/Safety
Perform move-out inspections with Maintenance Manager
Ensure settlement statements and other parts of the move out process are completed accurately and timely
Maintain accurate information on vacancies and the make ready process
Arrange for re-keying of door locks
Process repairs quickly to ensure the unit can be re-rented as soon as possible
Assist with periodic inspections
Perform move-in inspections with tenants
Ensures all turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with PSHH standards, and the property’s budgetary goals and limitations.
Ensure work orders are prioritized and completed according to policy
Track preventive maintenance and process purchase requests and approval forms
Check community areas and shared spaces for cleanliness and safety on a daily basis
Maintain control of keys for apartments and common areas
Be prepared for emergencies with mapping of gas shutoff valves, water, escape routes, etc.
Ensure physical standards for each site are achieved in accordance with expectations of the organization.
Resident Management
Review lease and house rules and with the new tenants and instruct on the use of appliances, etc.
Assist tenants in organizing regular cultural and national celebrations
Help to coordinate, through department collaboration, self-sufficiency tenant programs and activities
Reinforcing lease, addendums, house rules with proper notices and meetings
Financial
Help with budget overview, work on early stages of budget development
Ensure variance reporting is completed monthly for each property
Collect rents according to policy and ensure benchmarks are met
Ensure leasing procedures are followed and occupancy levels are at standards
Process security deposit refunds in a timely manner
Process accounts payable on a weekly basis
Work within the approved operating budget
Requirements: Skill & Knowledge Requirements
Ability to speak/write Spanish preferred
Relate and work well with people from diverse backgrounds
Ability to work in a collaborative manner and in a team environment
Organized, responsive, and responsible
Define and solve problems
Excellent communication skills
YARDI property management software
Excellent computer skills
Experience Requirements
Approximately two years of affordable housing experience (USDA, TCAC, HOME, and/or HUD)
Supervisory experience preferred
Education Requirements
High School Diploma or Equivalent
License/Certification
Requirements
Valid CA driver’s license, proof of car insurance and access to a reliable vehicle
Must be Tax Credit certified or have the ability to achieve certification
Physical Requirements
Light lifting, walking, ability to bend and squat for short periods of time
Additional Requirements
Must live on-site in a company-provided unit
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