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Customer Service Team Lead

2 months ago

San Antonio, United States Wp Erichschlarb Full time

Join Our Team Exciting New Opportunities in San Antonio Hotfoot Recruiters are thrilled to partner with a globally respected leader in international medical assistance operations. With a robust presence across five continents and operations in 90 countries, our client is now expanding their presence into San Antonio to serve their international clients. Why Join Us? Our client is renowned for their customer-centric approach, innovative solutions, and a culture driven by a strong mission and values. This is your chance to be part of a dynamic and supportive environment where your contributions truly matter. Location:

100% on-site in San Antonio, Texas Title:

Customer Service Team Lead Key Requirements: At least 2 years previous team leadership experience in a contact center environment, supervising and supporting the handling of inbound, outbound and call transfers. In depth knowledge of call center operations and best practices of inbound call management A passion for coaching and mentoring others, fostering a positive and supportive work environment. Deep understanding of ways of working that deliver outstanding customer service, and how to troubleshoot issues and solve problems. Previous experience in health/medical or insurance sectors is a plus. Proficiency in administering customer enrolments, claims and billing processes using standard operating procedures. Familiarity with software systems such as CRM (Salesforce/SAP preferred) and Microsoft Office 365 (Outlook, Word, Teams, Excel, and PowerPoint). Bilingual in Spanish or Portuguese is a distinctive plus. What We’re Looking For: Passionate individuals with a commitment to excellent customer service. Candidates eager to make a significant impact in a mission-driven organization focused on delivering international medical assistance. What We Offer: Competitive Salary and benefits package Comprehensive training and development programs Expected start date: August 19th, 2024. Join us and be a part of something extraordinary. Your journey starts by contacting us This is a Service Contact Act (SCA) covered position.

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