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Customer Service Team Lead

2 months ago

San Jose, California, United States Burlington Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our retail team, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Lead Customer Service Initiatives: Develop and implement strategies to improve customer satisfaction and loyalty.
  • Train and Develop Team Members: Provide guidance and coaching to team members to ensure they are equipped to provide exceptional customer service.
  • Manage Front End Operations: Oversee the daily operations of the front end, including maintaining a clean and organized store environment and troubleshooting issues with registers and transactions.
  • Coordinate Scheduling and Breaks: Ensure that team members are scheduled and breaks are coordinated to meet the needs of the store.

Requirements:

To be successful in this role, you must be able to work a flexible schedule, including evenings, weekends, and holidays. You must also be able to lift and move boxes weighing 40 lbs. or more, and stand and walk for extended periods of time.

Benefits:

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for our benefits package, which includes medical coverage and a 401(k) plan. We also offer paid time off, paid holidays, and paid sick time in accordance with applicable law.

About Us:

Burlington is a rapidly growing retail company that values its associates and provides opportunities for growth and development. We are committed to creating a positive and inclusive work environment that allows our associates to thrive.