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Team Lead

2 months ago

San Antonio, Texas, United States NSM Merchant Full time
Job Summary

We are seeking a highly skilled and experienced Shift Operations Manager to join our team at NSM Merchant. As a Shift Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Operations Management: Supervise and manage the daily operations of the restaurant, including managing staff, inventory, and customer service.
  • Team Leadership: Lead and motivate a team of employees to achieve high levels of customer satisfaction and sales growth.
  • Cash Management: Manage cash handling and banking procedures to ensure accuracy and compliance with company policies.
  • Inventory Control: Monitor and control inventory levels to minimize waste and ensure that products are available to meet customer demand.
  • Customer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a restaurant or retail management role.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and basic math skills.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and work in a noisy environment.
Working Conditions

The Shift Operations Manager will work in a fast-paced restaurant environment, with frequent exposure to noise, heat, and humidity. The position requires the ability to work a variety of shifts, including nights, weekends, and holidays.