Customer Service Team Leader
2 weeks ago
Customer Service Supervisor Position at GetixHealth
The Customer Service Supervisor is integral to the effectiveness of the customer service division and the overall success of GetixHealth. This role involves collaborating with representatives and support personnel to ensure seamless operations. The supervisor also interacts with clients and senior management in the absence of the Manager or Director. They are responsible for developing innovative strategies to inspire and guide their team in achieving objectives and fulfilling client service level agreements (SLAs) while aligning with revenue goals.
Key Responsibilities:
- Establish and track production and quality benchmarks for the department
- Oversee inventory to guarantee accounts receive the required calls and interactions
- Prepare and present operational reports to management
- Assist in the daily operations of the call center and manage telephony systems
- Serve as a backup in the absence of the Manager or Assistant Director
- Manage call queues to enhance productivity and efficiency
- Conduct random call evaluations to uphold quality standards
- Encourage the team through engaging initiatives and constructive feedback
- Address escalated patient inquiries
- Execute special projects as assigned
Preferred Skills and Experience:
- Proven ability to effectively motivate staff
- At least 5 years of experience in customer service
- Previous managerial experience at Team Lead or Supervisor level
- Strong listening, communication, and problem-solving abilities
- Familiarity with healthcare laws and regulations
- Exceptional written communication skills
- Proficient in Microsoft Excel
- Strong organizational skills and attention to detail
- Ability to adapt and maintain professionalism in challenging situations
GetixHealth is an equal opportunity Employer.
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