Customer Service Team Lead

6 days ago


San Francisco, California, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our Store Support Team, you will be responsible for supervising and delegating tasks to team members, ensuring a positive and efficient customer experience.

Key Responsibilities
  • Supervise and train team members to ensure they have the skills and knowledge to provide exceptional customer service.
  • Assist in the training of new team members, utilizing learning checklists and training materials.
  • Ensure all cases and shelves are clean, well-stocked, and properly rotated.
  • Resolve difficult customer situations in a professional and courteous manner.
  • Communicate team concerns and attendance issues to the Team Leader and Store Leadership.
  • Set and achieve the highest standards of retail execution.
  • Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers.
Requirements
  • Extensive knowledge of Store Support team procedures and policies.
  • Ability to teach others in a positive and constructive manner.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with operations-related applications.
  • 12+ months retail experience.
Working Conditions

This role requires the ability to lift 50 pounds and work in a fast-paced environment. The ideal candidate will be able to work a flexible schedule, including nights, weekends, and holidays as needed.



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