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Customer Service Team Leader
2 months ago
As a Customer Service Team Leader, you will be responsible for overseeing and managing the daily operations of your team. Your role will include:
Key Responsibilities- Team Coordination: Lead and supervise team members in their daily tasks, ensuring efficiency and effectiveness in all operations.
- Claims Management: Oversee both simple and complex claims processing, ensuring accuracy and compliance with company standards.
- Communication Channels: Manage incoming communications through calls, chats, and secure messaging, providing exceptional service to our clients.
- Proactive Outreach: Implement and manage proactive outbound campaigns to enhance customer engagement and satisfaction.
- Specialization: Focus on micro population segments to tailor services and improve outcomes for specific customer groups.
The ideal candidate will possess:
- Strong leadership and supervisory skills.
- Experience in customer service and project management.
- Proficiency in Microsoft applications.
- Background in healthcare or retail environments.
This role is pivotal in driving our commitment to excellence in customer service and ensuring that our team meets the highest standards of performance.
