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Sales Coordinator
1 month ago
Schedule: Full-Time Located Remotely? Yes Relocation? No Position Type: Management JOB SUMMARY The Sales Coordinator provides dedicated support on our Global Luxury Accounts. The primary responsibility of this position is to execute the merchandising of group and catering RFPs using Marriott’s SFAWeb|CI/TY technology and other Marriott information systems. Performs inventory search and negotiates and leverages customers’ needs acting as a liaison for Global Sales Organization and our hotels. Provides support to Global Luxury Account Executives (GLAEs) with various administrative tasks including assistance in closing on group business, addressing customer requests, facilitation of account production reports, and consistently execute Sales Support processes. Customer service skills are essential in this role as the position requires contact with both internal/external customers for events, reporting and presenting. CANDIDATE PROFILE Education and Experience Required: High School diploma or equivalent Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk, or related professional area OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management Proficient in Microsoft Office Education and Experience Preferred: Experience in CVENT and other eRFP systems Experience in working with large group business Hospitality experience CORE WORK ACTIVITIES Managing Work, Projects, and Policies: Complete lead entry of customer opportunities as requested by the manager. Perform inventory search of hotel availability based upon customer request. Negotiate and leverage customers’ needs, acting as a liaison between the account leader, properties, and Multi-Hotel Sales Offices (MHS). Process all leads in a timely manner. Monitor, update, and communicate lead status to appropriate parties. Establish and maintain complete and up-to-date lead response information in SFA and alternate information systems to ensure accurate reporting. Maintain open communication with managers, properties, MHS Offices, and markets as needed regarding lead status. Assist manager in closing on business to ensure team and departmental goals are met. Run and organize necessary SFAWeb|CI/TY and other data source reports as requested. Compose and update response grids and customer communications whenever necessary. Provide coverage for managers when needed, including assisting with customer needs, lead entry, and any additional duties as requested. Complete other projects, reports, and program coordination as assigned. Assist with additional office coverage whenever necessary. Maintaining Business Goals: Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting. Assist with the closing of business opportunities to ensure team and departmental goals are met. Generate and organize sales reports utilizing internal data systems (e.g., SFAWeb|CI/TY, Tableau). Demonstrating and Applying Discipline/Functional Knowledge: Use standard software applications such as MS Office, SFAWeb|CI/TY, Tableau, etc. Develop and maintain expertise in CVENT. Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader. Act independently to improve and increase skills and knowledge. Contributing to Teams: Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge. Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization. Work effectively in a virtual team-based environment. Maintain confidentiality of proprietary materials and information. Express oneself clearly, concisely, and effectively through written and verbal communications. Ability to demonstrate good organizational skills. Demonstrate flexibility by concurrently supporting multiple team members and/or projects. Approach opportunities with a positive, open mind. Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results. Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards. Perform special projects and other duties, as assigned. The pay range for this position is $21.69 to $38.03 per hour. In addition, the position is eligible for an annual bonus. Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive a minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. The application deadline for this position is 28 days after the date of this posting, August 09, 2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr
