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Sales Operations Coordinator

2 months ago

Lincoln, Nebraska, United States AccorHotels Full time

Company Overview
Accor is home to over 300,000 hospitality professionals dedicated to placing people at the center of our operations, crafting memorable experiences for our guests, and fostering a culture of service excellence and achievement.

Leveraging the strength of our diverse teams and our integrated portfolio of premier brands, tailored services, and expert solutions, we are redefining hospitality and inspiring innovative ways to explore the world.

Position Summary
The Sales Coordinator for Banquets is responsible for surpassing personal sales targets on a monthly, quarterly, and annual basis. This role involves collaborating with senior sales personnel to manage accounts and key prospects effectively.

Key Responsibilities
- Develops and executes action plans to solicit group, transient, and banquet business.
- Negotiates pricing within market-driven parameters and confirms agreements through written contracts.
- Cultivates positive relationships with guests, vendors, colleagues, and the global sales network.
- Organizes a comprehensive filing system for sales documentation.
- Responds promptly to client inquiries and requests via email and phone.
- Schedules appointments as needed by the sales team.
- Participates in regional sales and marketing meetings and follows up on action items.
- Coordinates with other departments regarding sales and food & beverage activities.

- Manages reservation requests and incoming communications with professionalism and courtesy, adhering to established standards in the absence of the account manager.
- Drafts contracts for corporate and leisure sales, ensuring all corporate profiles and rates are current in the Property Management System (PMS).
- Maintains the hotel's database and updates relevant departments on VIP arrivals, ensuring all preparations are in place.
- Collaborates with Sales, Food & Beverage, Revenue, and Rooms departments to optimize operations.

- Updates the Meetings & Events calendar and oversees reservations.
- Conducts site inspections for prospective clients and issues Banquet Event Orders (BEO) in coordination with the organizer and F&B team.
- Keeps detailed records of sales plans and activities, supporting the Reservation team as needed.
- Prepares reports as required by management and manages supplies for the Sales & Revenue department.

- Ensures accurate customer records and timely sales reporting, maintaining the integrity of the sales database.
- Achieves sales objectives under optimal conditions for both the hotel and the company.

Customer Relations
- Manages relationships with a selection of long-stay guests, promoting the Ibis & Adagio brands and educating bookers about our offerings.
- Embodies the hotel's image and empowers team members to deliver exceptional customer service.
- Coordinates and communicates event details clearly to clients and hotel operations, ensuring a seamless experience.

- Follows up with clients post-event to gather feedback and address any concerns.
- Stays updated on industry trends and maintains relationships with relevant associations through newsletters and networking events.

Administrative Duties
- Organizes client files according to team standards and completes daily and weekly reports.
- Ensures a tidy workplace and adheres to health, safety, and hygiene policies.
- Participates in training programs as directed and integrates ISO9001 policies into daily operations.

- Complies with all rules and regulations outlined in the employee handbook and the hotel's policies on health and safety.