Part-Time Front Desk Associate

4 weeks ago


Union, United States Embassy Suites Blue Ash Full time
Description

Are you a positive and professional individual looking to join our team as a Front Desk Associate? We are seeking a dedicated team member to provide exceptional service to our hotel guests. Your responsibilities will include greeting guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a pleasant stay. The ideal candidate will possess excellent communication skills, a strong work ethic, and a focus on guest satisfaction. Weekend availability is required. If you fit this description, we encourage you to apply today

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Handle customer complaints as necessary
•Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

•Well-versed in taking telephone calls and handling stressful situations
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•High school diploma, GED, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Must be able to stand for on your feet for 8 hours during a typical shift

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