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Hotel Front Desk Clerk

2 months ago

Union, United States Hampton Inn & Suites CincinnatiKenwood Full time
Description

We are searching for an enthusiastic, service-focused 1st Shift (7am-3pm) hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Communicate with housekeeping to make sure guest rooms are ready
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Field customer complaints when necessary
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

•Be available to work 1st Shift (7 am-3 pm)
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Exhibits working knowledge of Microsoft Office and reservation management systems
•High school graduate, GED recipient, or equivalent
•Well-versed in taking telephone calls and handling stressful situations