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Front Desk Associate

2 months ago

Union, Missouri, United States Compass Health Network Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Relations Specialist. This role is part of our integrated care team and is responsible for providing exceptional patient experience and ensuring seamless operations in our dental clinic.

Key Responsibilities
  • Front Desk Operations: Greet patients and staff with a warm and welcoming demeanor, ensuring a positive first impression.
  • Patient Data Management: Accurately collect and enter patient information, process insurance claims, and manage co-pays.
  • Communication and Coordination: Answer phone calls and emails in a professional and courteous manner, directing inquiries to the appropriate staff member.
  • Office Administration: Maintain a clean and organized workspace, restock office supplies, and ensure proper functioning of office equipment.
  • Team Collaboration: Work closely with IT and other departments to resolve technical issues and ensure smooth operations.
  • Scheduling and Logistics: Manage daily room schedules, coordinate with staff, and ensure timely appointments.
Requirements
  • Education: High School diploma or equivalent preferred.
  • Experience: At least one year of customer service experience required.
About Compass Health Network

Compass Health Network is a nonprofit healthcare organization dedicated to providing accessible, comprehensive, and compassionate care to our communities. We are a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), offering a range of services including behavioral health, substance use treatment, family medicine, and dental care.

Why Join Us?
  • Competitive Benefits: We offer a comprehensive benefits package, including health, dental, and vision insurance.
  • Advancement Opportunities: We encourage professional growth and development, with opportunities for advancement and career progression.
  • Professional Development: We invest in our staff's education and training, providing opportunities for licensure supervision, mentorship, and tuition reimbursement.