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IT Support Specialist

4 months ago

Berkeley, United States Pivot Bio Full time

**IT Support Specialist** at Pivot Bio

Berkeley, California

**About Pivot Bio** Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our first commercial product harnesses the power of naturally occurring microbes to provide nutrients to crops. We are dedicated to providing new sustainable ways for farmers to improve yield as they work to help feed the worlds growing population. Read/Hear more about Pivot Bio on

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. **Position: IT Support Specialist** **Preferred location: Pivot Bio headquarters in Berkeley, CA.** **Description:** Pivot Bio is looking for an experienced IT professional to join our IT Support team. The IT Support Specialist will be responsible for our hardware fleet and procurement for all company locations including on-site and distributed work teams.

Working across diverse teams - from field to lab, to office-based staff - this role will ensure IT tools are deployed and maintained to support rapid growth and cross-team collaboration." **Responsibilities:** * Deployment and maintenance of laptops, tablets, workstations and conference room systems. * Maintain the update and backup schedule of all company systems including lab systems. * Manage new hiring onboarding as it pertains to equipment, account setup and training. * Maintain hardware/software inventory and procurement requests. * Manage device management system and endpoint security for company assets. * Troubleshooting hardware and software issues. * Occasional travel between Berkley, CA and Hayward, CA locations, and other company locations to provide onsite support. * Establish good relationships with all departments and colleagues. * Additional duties as needed. **Required Skills and Experience:** * 3+ years of technical experience as a helpdesk technician and 4+ years in a technical role. * 3+ years of experience with mobile device management and endpoint security. * 3+ years of experience in hardware support, conference room & AV systems. * Experience in Microsoft 365, and SharePoint environments required. * Able to travel between various company locations. * Ability to transfer technical knowledge to users of varying skill levels. * Excellent written and verbal communication skills. * Good interpersonal skills. * Attention to detail. * Good problem-solving skills. **Preferred:** * Background or interest in agriculture, preferably in an industry setting. * Experience with airwatch mobile device management system. * Experience with SentinalOne EndPoint Security software. * Experience with Microsoft Intune, Microsoft Azure * Experience with Zoom video conferencing software. **Must be authorized to work in the United States.** **What we offer:** * **Competitive package in a disruptive startup** * **Stock options** * **Health/Dental/Vision insurance with employer-paid premiums** * **Life, Short-Term and Long-Term Disability policies** * **Employee Assistance Program with free referrals and discounts** * **401(k) plan, 3% Match** * **Commuter benefits** * **Annual Training & Development support** * **Flexible vacation policy with a generous holiday schedule** * **Exciting opportunity to work with a talented and fun team** **Voluntary Self-Identification** For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Pivot Bios Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status

Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 **Voluntary Self-Identification of Disability** We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at . You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: * Autism * Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS * Blind or low vision * Cancer * Cardiovascular or heart disease * Celiac disease * Cerebral palsy * Deaf or hard of hearing * Depression or anxiety * Diabetes * Epilepsy * Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome * Intellectual disability * Missing limbs or partially missing limbs * Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS) * Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compli

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