Customer Success Manager

4 months ago

New York, United States FlowX Full time

FlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for enterprise software over the past two years.

Mission

FlowX.ai is seeking a Customer Success Manager to to own client relationships and drive long-term partnerships with our customers c-suite.

As a Customer Success Manager, your goal is to be a strategic consultant for our enterprise clients, particularly in the financial services sector, and help them leverage FlowX.ai to successfully build modern digital platforms swiftly and efficiently, and accelerate modernization of their systems and infrastructure. You are responsible for driving account strategy, leading revenue generation through both new and existing opportunities to grow the account.

This is what you will be contributing to:

  • Support key c-suite stakeholders as a strategic advisor, building trust and developing strong relationships
  • Operate as the lead point of contact for all matters specific to the assigned customer and lead client engagement and strategy from start to finish
  • Manage the ongoing customer relationship, ensuring to drive fast time to value, and drive further usage/adoption of the platform
  • Identify and address pain points, tailoring solutions via FlowX.ai
  • Ensure successful project implementation and KPI tracking, acting as liaison between clients and our technical teams
  • Develop clear metrics for success and operationalize execution across the Success organization (Customer Success, Implementations, Project Managers, Delivery).
  • Make Flowx.ai's customers the company's greatest asset - driving customer advocacy
Experience & skill set you need to succeed:
  • Minimum 10 years of relevant work experience in account and project management with Fortune 500 accounts - FinServ experience a plus.
  • Experience with big 6 consulting firms is a plus.
  • Understanding of the cloud-based enterprise modernization space and the major players
  • Excellent presentation, analytical and customer service skills complimented by a solutions-oriented background.
  • Experience communicating and presenting to senior leadership.
What's in it for you
  • Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.
  • Involvement in international accounts throughout the expansion of the company
  • Direct involvement in further building the team & the culture
  • Early-stage equity and competitive benefits package

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