Customer Success Manager

5 days ago

New York, United States Checkmate Services Full time

We seek a proactive and visionary Customer Success Manager with experience working in the restaurant arena to establish and lead our Customer Success department. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes. The ideal candidate will have a strong background in customer success, project management, and team building, with a passion for fostering lasting customer relationships.

If you are passionate about creating exceptional customer experiences and are excited about the opportunity to build a Customer Success department from the ground up, we'd love to hear from you

Key Responsibilities:

  1. Department Setup:
  • Develop and implement the vision, strategy, and objectives for the Customer Success department.
  • Create scalable processes and best practices for onboarding, engagement, and retention.
  • Collaborate with cross-functional teams (Sales, Product, Marketing) to align customer success initiatives with overall business goals.
Customer Engagement:
  • Serve as the primary point of contact for key accounts, ensuring a seamless onboarding experience and ongoing support.
  • Conduct regular check-ins with customers to understand their needs, gather feedback, and identify opportunities for upselling or cross-selling.
Performance Metrics:
  • Establish KPIs to measure customer satisfaction, retention, and product usage.
  • Analyze customer data and feedback to drive improvements in processes and customer interactions.
Team Development:
  • Recruit, train, and mentor a high-performing Customer Success team.
  • Foster a customer-centric culture and ensure the team is equipped with the tools and knowledge to succeed.
Customer Advocacy:
  • Identify and cultivate customer advocates who can provide testimonials, case studies, and references.
  • Collaborate with marketing to create customer success stories that highlight our value proposition.
Continuous Improvement:
  • Stay informed on industry trends and best practices to enhance customer success strategies.
  • Regularly assess and refine customer success processes to improve efficiency and effectiveness.
100% Remote

$110,000 to $140,000

Requirements
  • Bachelor's degree in Business, Marketing, or a related field.
  • Experience working customer success in the restaurant arena
  • 5+ years of experience in customer success, account management, or related roles, preferably in a SaaS environment.
  • Proven track record of setting up and scaling customer success departments or teams.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
  • A proactive mindset with strong problem-solving abilities and a customer-first approach.
  • Experience with customer success software and CRM tools (e.g., Gainsight, Salesforce).
Benefits
  • Competitive salary and benefits package-medical, dental, vision, 401K, etc.
  • Opportunity to shape the future of our Customer Success department.
  • A collaborative and inclusive work environment.
  • Professional development opportunities and ongoing training.

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...

  • Customer Success Manager

    2 months ago

    New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...

  • Testing Specialist

    2 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...

  • Customer Success Manager

    1 week ago

    New York, New York, United States Vitally Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Vitally IncVitally Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding our customers towards success, from implementation through adoption. Your expertise in people and...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Comcast Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to lead and develop a small team of Customer Success Managers. This individual will be responsible for onboarding, training, and developing their team to ensure they promote the retention, success, and satisfaction of their assigned accounts. Additionally, the Manager of...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States cartage Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and drive...

  • Customer Success Manager

    1 week ago

    New York, New York, United States Fireblocks Full time

    Customer Success ManagerFireblocks is seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers to enable them to realize value from our platform.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve...

  • Customer Success Manager

    3 days ago

    New York, New York, United States IntelliShift Full time

    Customer Success ManagerWe're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. Our fleet intelligence platform empowers construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful...

  • Customer Success Manager

    3 days ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption of our products across our partners.Key Responsibilities:Manage client relationships with...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Integral Ad Science Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key ResponsibilitiesClient Relationship Management: Manage client...

  • Customer Success Manager

    1 week ago

    New York, New York, United States HRBaires Full time

    Job Title: Customer Success ManagerHRBaires is seeking a skilled Customer Success Manager to join our team and help drive growth for OneSignal, a leading omnichannel customer engagement solution.About the RoleWe are looking for a versatile and results-driven professional to manage our US Enterprise business by leading implementation and increasing the value...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Yotpo Full time

    About the RoleWe're seeking a seasoned Customer Success Manager to lead our Loyalty Specialist team in driving customer value realization and retention. As a key member of our Customer Success organization, you'll be responsible for developing and executing strategies to ensure our customers achieve high-value thresholds post-onboarding.Key...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States pinwheel corp Full time

    {"title": "Customer Success Manager", "description": "Unlock Revenue Growth with Pinwheel CorpPinwheel Corp is revolutionizing the financial services industry with innovative solutions for direct deposit switching, earned wage access, and income verification. As a Customer Success Manager, you will play a critical role in driving revenue growth and customer...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key Responsibilities:Manage client relationships with...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Duet Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Duet. As a key member of our Customer Success team, you will serve as the primary account manager for primary care practices within our network.Your primary focus will be on managing ongoing customer relationships, identifying and addressing practice...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Integral Ad Science Full time

    Job Title: Customer Success ManagerWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption efforts across our partners.Key Responsibilities:Manage client relationships with IAS's...

  • Customer Success Manager

    2 days ago

    New York, New York, United States Kaltura Full time

    About KalturaKaltura is a global leader in the video market, empowering any video experience for any organization. Our mission is to make using video simpler and better people's lives through video.Job DescriptionWe are seeking a passionate customer advocate to partner with and ensure the long-term success of our customers in a defined Region. As a Customer...