Patient Pay Coordinator

4 weeks ago

Monroeville, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Patient Pay Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. Additional responsibilities will include collecting payments, scheduling payments and reviewing patient's statement of account for accuracy of charges and proper account handling. In this role, you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.

Role Overview

  • Schedule: Monday-Friday 8:00AM-4:30PM EST
  • Hybrid Role
What you will do
  • Collecting payments
  • Scheduling payments
  • Work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.
Required Qualifications
  • 1+ year(s) experience of medical or healthcare billing related work (examples: collections, balance overview, payments, payment plans)
  • Must live within a 1 hour commute from the Monroeville, PA office.
Preferred Qualifications
  • 1+ year(s) experience performing phone work explaining patient/member responsibility
  • 1+ year(s) experience in self pay collections
  • 1+ year(s) experience in Microsoft Office, specifically Microsoft Excel, Microsoft Outlook, and Microsoft Word
  • Ability to multi-task, manage simultaneous projects, and prioritize task in a fast paced environment while displaying strong attention to detail
  • Ability to work independently and collaboratively with a team environment
  • Able to multi-task and meet deadlines
  • Excellent written and verbal communication
  • Excellent problem-solving skills
Education
  • High School Diploma or equivalent


Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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