Patient Services Specialist II

3 weeks ago

Maitland, United States Nemours Children's Health Full time
Job Description

Nemours is seeking a Patient Services Specialist II (Primary Care - Maitland), FULL-TIME, to join our Primary Care team in Orlando, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 18 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.
  • Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
  • Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.
  • Coordinate all necessary paperwork for registration, scheduling, and appointment.
  • Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.
  • Collect co- pays, deductible, co-insurance and balances on accounts. End of day balancing.
  • Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
  • Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
  • Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
  • Ensures coding information is complete on billing documents.
  • All other duties as assigned by supervisor.
Job Requirements
  • High School Diploma required.
  • Specialized (1 year of training beyond high school).
  • Minimum of one (1) to three (3) years' experience preferred.
  • Customer Service and Healthcare experience preferred.
  • Medical Office/Call Center experience preferred.
  • Travel to other primary care locations as needed for coverage is required.


About Us

As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.

Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org).

To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.

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