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Guest Services Associate
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Guest Services Supervisor
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Guest Service Representative
3 months ago
Lincoln, United States Buffalo Lodging Associates, LLC Full timeJob DescriptionJob DescriptionWe are currently looking for front desk agents to join our Team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have...
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Guest Service Representative
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Lincoln, United States Buffalo Lodging Associates Full timeWe are currently looking for front desk agents to join our Team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer.With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant &...
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Guest Services Supervisor
5 days ago
Lincoln, Nebraska, United States AccorHotels Full timeLocation: __jobinformationwidget.freetext.LocationText__Reference: REF37504QIndustry: Luxury & LifestyleCompany Overview:At AccorHotels, we pride ourselves on our rich history and commitment to excellence. The Century Plaza Hotel, once known as the Western White House, has evolved into a beacon of modern luxury, offering an unparalleled guest experience that...
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Guest Services Representative
4 days ago
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Guest Services Supervisor
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Lincoln, Nebraska, United States Marcus Corporation Full timePosition Overview: The Front Desk Supervisor plays a pivotal role in ensuring exceptional guest experiences and maintaining high operational standards within the front desk area. Key Responsibilities: Assist the front desk manager in training and developing front desk, bell, and concierge personnel on hotel policies and procedures. Administer disciplinary...
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Guest Services Supervisor
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Guest Services Specialist
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Lincoln, United States Avantic Lodging Enterprises Full timeJob DescriptionJob DescriptionJob SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge...
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Guest Services Supervisor
5 days ago
Lincoln, Nebraska, United States The Scarlet, A Tribute Portfolio Hotel Full timePosition Summary:We are looking for a dedicated Guest Services Supervisor to enhance our guests' experiences at The Scarlet, A Tribute Portfolio Hotel. This role is pivotal in leading our front desk team, ensuring exceptional customer service and smooth daily operations. As a Guest Services Supervisor, you will be responsible for managing a team of front...
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Guest Services Team Members
3 months ago
Lincoln, United States teamworkonline Full timeDEPARTMENT: Guest Services Team (Food & Beverage/General Store/Ticketing)POSITIONS INCLUDE: Team Members, Team LeadsHOURS:Flexible scheduling to work around your schedulesExtended/irregular hours including evenings, weekends and holidays as needed and availableUp to 40 hours/week availableOngoing hours available year round based on eventsJOB DESCRIPTION:The...
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Guest Service Representative
3 months ago
Lincoln, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...
Guest Service Manager
2 months ago
Collegiate Hotel Group®, is seeking a Guest Service Manager to join Graduate Lincolnand its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Coordinates blocking of rooms for groups
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
- Communicates hotel's unique design elements for effective storytelling
- Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
- Reviews guest satisfaction results and property audits to identify areas of improvement
- Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with Valet Parking provider
- Regularly reviews department budget to meet budgeted wages and general expenses
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Completes and monitors employee schedules
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Hires, trains and develops direct employees
- Interacts positively and professionally with guests to resolve issues
- Acts as Manager on Duty as required
- Works nights, weekends, and holidays as needed
- Other duties as assigned
EDUCATION AND EXPERIENCE
- Minimum of 3 years in similar leadership role.
- High School Diploma/GED, post-high school education preferred
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
BENEFITS/ PERKS
- Work today, get paid today, with Daily Pay
- Free telemedicine and virtual mental health care access for all team members starting day one
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Collegiate Hotel Group is an Equal Opportunity Employer.