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Guest Services Supervisor

2 months ago

Lincoln Nebraska, United States The Scarlet, A Tribute Portfolio Hotel Full time

Position Summary:


We are looking for a dedicated Guest Services Supervisor to enhance our guests' experiences at The Scarlet, A Tribute Portfolio Hotel. This role is pivotal in leading our front desk team, ensuring exceptional customer service and smooth daily operations.

As a Guest Services Supervisor, you will be responsible for managing a team of front desk associates and collaborating with various departments to deliver a seamless experience for our guests.

Your responsibilities will include overseeing human resources functions such as recruitment, onboarding, training, coaching, performance evaluations, and recognition initiatives, all aimed at maintaining a skilled and motivated team.

If you have a passion for the hospitality industry and excel in a dynamic environment, we encourage you to consider this rewarding opportunity.

Required Qualifications:
Minimum of 2 years of experience in hotel front desk management or a related field

Strong leadership and management capabilities

Exceptional communication and interpersonal skills

Fluency in English, both written and spoken

Proficient in hotel management systems and Microsoft Office Suite

Detail-oriented with the ability to manage multiple tasks efficiently

Customer-focused with a commitment to delivering outstanding guest experiences

Experience with cash handling is essential

Willingness to work flexible hours, including weekends and holidays as required

Employee Benefits:


The Scarlet, A Tribute Portfolio Hotel offers a comprehensive benefits package designed to enhance the well-being of our team members and their families.

As part of our commitment to delivering value, we provide a range of benefits, including:

  • Three tiers of medical coverage
  • Dental and vision insurance
  • 24/7 telehealth services
  • Complimentary maintenance medications
  • Pet insurance options
  • Hotel discounts
  • Tuition reimbursement programs
  • Paid time off, including vacation, sick leave, bereavement, and holidays
  • 401K matching contributions

Working at The Scarlet is more than just a job; it’s a calling. Every role contributes to redefining the quality of hospitality we provide to our guests, clients, partners, and each other.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds, including minorities, females, veterans, individuals with disabilities, and those of various gender identities and sexual orientations.


The Scarlet, A Tribute Portfolio Hotel maintains a drug-free workplace. Pre-employment drug testing and background checks are mandatory. We participate in E-Verify.