Guest Services Coordinator
2 weeks ago
Position Overview:
As a vital member of the Loon Mountain team, the Guest Services Coordinator plays a key role in ensuring the smooth operation of the Adventure Center. This position focuses on providing exceptional service to our guests, addressing their inquiries, managing reservations, and overseeing rental equipment distribution.
Key Responsibilities:
- Welcome and engage with guests, responding to their questions and identifying their needs.
- Manage incoming calls and process reservations for various activities.
- Oversee the distribution of rental gear, including skis, snowshoes, and skates.
- Assist in maintaining the ice rink to ensure a safe and enjoyable experience.
- Regularly clean and organize the Adventure Center, collaborating with team members to keep outdoor pathways clear of ice and snow.
- Ensure a safe working environment for both staff and guests.
- Accurately receive and document all fees and payments, completing cash reconciliation as required.
Qualifications:
To excel in this role, candidates should possess the following:
- A high school diploma or equivalent educational background.
- One to three months of relevant experience or training, or a suitable combination of education and experience.
This position is essential in fostering a welcoming atmosphere and ensuring that all guests have a memorable experience at Loon Mountain.
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