Customer Service

2 weeks ago

Portland, United States First Transit Full time

**Customer Service & Reservations Manager**

**Location** 2800 NW Nela Street, Portland, OR USA 97210

**Phone Number** .

**Division** First Transit

**Categories** Operations Management & Supervisory

**Req ID** 38832

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico, and Canada.

**About the Customer Service & Reservations Position**

The Customer Service and Reservations Manager Assists team members with Customer Service and Reservations operations in accordance with contractual guidelines This Position is with the contact center for the TriMet LIFT paratransit service located in beautiful Portland, Oregon. TriMet is one of the Nations most recognized transit agencies and the City of Portland was named one of the ten best cities for wheelchair accessible transportation in 2018.

* Provides Leadership role to the Customer Service, and Reservations department.

* Review and compile data into professional and accurate reports for clients and company.

* Employee development and mentoring.

* Maintains optimum staffing levels to ensure adequate coverage in all departments while maintaining overtime goal.

* Oversees some HR / Personnel actions including but not limited to recruitment, hiring, training, discipline, etc.

* Reviews and revises staff performance requirements.

* Reviews and conducts performance evaluations for direct reports.

* Assists TriMet (client) staff with various projects and requests.

* All other duties as assigned by General Manager or Region Director of Operations

* All other duties as assigned.

**Qualifications**

* Associates degree in Business, Public Administration, or related are preferred.

* 2+ years experience managing in a call center environment, including managing phone systems software and understanding call que requirements.

* Experience with reservations, routing, and tracking software.

* Clear understanding of ADA regulations as they relate to employment and transportation.

**First for a Reason**

**Benefits**

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

**Diversity & Inclusion**

Because were stronger together, we aspire to have a culture where all people are First. Were committed to providing an inclusive and diverse working environment for everyone every day.

**Professional Advancement**

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

**Extensive Training**

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

**Community Service & Impact**

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, youll have a positive impact on others.

**Apply today and get your career on the road with First Transit**

*We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.*

*#Li-DG1*

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