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Status: 3-Month Contract (possibly extended) Position: Digital Retention Specialist Salary: $20-22/hr Location: Hybrid (onsite 3 days a week) in Westminster, CO About the company: Since 1978, our technology solutions have been helping customers reach new levels of success by connecting information, positioning, and communication. Our solutions are at work in over 150 countries and we have employees in more than 40 countries. This, coupled with a highly capable network of global dealers, and distribution partners, helps our customers to thrive across the world, with local support. We are an industrial technology company, concentrated on helping the world work, better. Our technology enables jobs to get done more precisely and accurately so you can build, construct, grow, and move the things we need to live our lives and build future communities. We are in constant movement toward a transformation that turns ideas into action, plans into productivity, and productivity into results. With over 2,000 worldwide patents and R&D centers in more than 15 countries, we augment our organic product development with strategic acquisitions to bring the latest technologies to a wider market. Digital Retention Specialist: Our client is seeking a Digital Retention Specialist to assist their organization. The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts. This is a hybrid position based in Westminster, CO. Candidates must live within one hour of this location and be onsite 3 days a week. Digital Retention Specialist Responsibilities: Make outbound messages or calls to understand and address reasons for potential discontinuation of services. Take ownership of customer issues, ensuring minimal escalation and high satisfaction. Resolve customer needs independently and effectively. Communicate with customers, internal teams, and senior management to deliver exceptional service. Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points. Maintain detailed records of customer interactions and activities in Salesforce. Analyze data to identify trends and opportunities for improving retention and reducing churn. Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience. Identify, create, and deliver content to support customer adoption and engagement needs. Demonstrated ability to rapidly learn and efficiently navigate multiple business systems. Digital Retention Specialist Qualifications: Bachelor’s degree preferred. 5+ years of experience, with a strong preference for sales experience over customer support. Must be proficient in using Salesforce for documenting and managing customer interactions. Strong customer-centric and growth mindset. Proven experience in customer retention strategies. Excellent active listening and empathy to understand customer perspectives. Strong analytical skills and a solution-oriented approach. Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely. Strong ability to collaborate with stakeholders and customers at various skill levels. Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
