Product Specialist, Government

1 day ago

New York, New York, United States Digital Science Full time
About the Role

We are seeking a highly skilled Product Specialist to join our Government team at Digital Science. As a key member of our Commercial Team, you will play a crucial role in driving client engagement and assisting with pre-sales for Altmetric and other Digital Science solutions in the Government, Funder, and Non-Profit markets.

Key Responsibilities
  • Learn and stay up-to-date with all aspects of Altmetric, including delivering compelling and expert-level demonstrations of the web app.
  • Be comfortable discussing the Altmetric APIs and their specific client use cases.
  • Have a high-level knowledge of other Digital Science products and services relevant to the Government, Funder, and Non-Profit market segments and be able to discuss them with clients.
  • Increase usage of Altmetric amongst existing customers by running training and providing support and engagement.
  • Increase renewal rates and protect recurring revenue through engagement efforts.
  • Be an expert on the market you primarily serve and the use cases to serve those segments.
  • Work with regional sales teams and external agents to support all stages of the sales life cycle where needed.
  • Take ownership of the onboarding process, coordinating efforts between the customer and D&A Hub support team.
  • Gather and share client feedback to help guide product development and marketing.
  • Work with our Marketing teams to develop effective campaigns or materials to support retention efforts as needed.
  • Provide input and guidance to sales team members on technical implementations.
  • Identify and communicate new use cases with the broader sales and marketing team to support sales initiatives.
  • Speak at and propose content for conferences and webinars to drive interest in Digital Science products.
  • Act as a key point of contact to ensure customer expectations are consistently being met or exceeded.
Requirements
  • Bachelor's degree or equivalent experience.
  • Previous experience in a client-facing role with significant exposure to the Government and/or Funder and/or Non-Profit sector(s).
  • Government, funder, and/or non-profit outreach and engagement experience.
About Us

Digital Science is a pioneering technology company advancing the research ecosystem. We believe in better, open, collaborative, and inclusive research. Our vision is of a future where a trusted and collaborative research ecosystem drives progress for all.

We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We invest in, nurture, and support innovative businesses and technologies that make all parts of the research process more open, efficient, and effective.

We are an equal opportunity employer and welcome applications from all qualified candidates. Please note that, in light of vaccination mandates for US Government contractors, Digital Science requires that all US-based employees are fully vaccinated against COVID-19, subject to approved accommodations.

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