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Residential Customer Experience Account

3 months ago

Fort Wayne, United States Nelnet Full time

Residential Customer Experience / First Impression Specialist - Valentine, NE (In-office) page is loaded

Residential Customer Experience / First Impression Specialist - Valentine, NE (In-office)

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locations

Valentine, NE

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R18897

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Are you in search of a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who genuinely care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.

RESPONSIBILITIES: Process incoming orders for new installation, including provisioning service, scheduling with the

customer,

and completing the billing for services

rendered

.

Complete change of service requests (open service orders and make changes to accounts).

Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.

Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who

are not

shy about having a real conversation.

Storefront

in-person customer service coverage when needed. This will include taking payments, answering questions,

scheduling appointments, and other tasks

required

to

assist

our

walk-in

customers

Provide an excellent customer experience

EDUCATION: High school diploma or equivalent

EXPERIENCE: 1+ Year(s) of

previous

customer service experience, preferably over the phone. Character is just as important. We look for those who have

a natural instinct

for our core values: Honest, Local, Exceptional, and Hassle-Free.

Pr

ofile of e

xamples or published work

preferred

SKILLS / KNOWLEDGE / ABILITIES: Well-spoken communicator, who can confidently give solutions by phone, email or

in person

.

Problem solver: you can see through the eyes of another and help them feel assured they are well cared for.

Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.

Ability to be self-directed, multitask and the ability to handle confidential information.

REQUIREMENTS: This position is 100% in

office

Mandatory training for 10 to

12 weeks

is

required

, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.

Our customer service line

operates

seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO: Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at

recruiting@allofiber.com

. ALLO is a Drug Free and Tobacco Free Workplace.

About Us

ALLO’s growth and success since 2003 are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. Since we got started in the fiber game, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO’s fiber network. ALLO Communications is a telecommunications company offering fiber telephone, long-distance, broadband, internet, and television to residents and businesses. ALLO currently provides communications services to 34 cities across Nebraska, Colorado, and Arizona totaling approximately 948,000 in population. ALLO has developed a world-class network to expand business opportunities, create jobs, and improve quality of life. We at ALLO take great pride in providing residents and businesses with unmatched entertainment and communications options. It is our mission to create, connect, and serve Gigabit communities.

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