Customer Experience Representative

1 day ago


Fort Worth, Texas, United States Cottonwood Residential Full time
Customer Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Enclave at Golden Triangle in Fort Worth, TX.

About the Role

As a Customer Experience Specialist, you will play a critical role in ensuring that our residents feel at home in our community. You will be responsible for providing exceptional customer service, responding to resident inquiries, and ensuring that our apartments are ready to show daily.

Key Responsibilities
  • Provide courteous and prompt responses to resident inquiries via phone, email, and text
  • Stand and smile when greeting customers, including prospects, residents, and vendors
  • Ensure apartments are ready to show daily and for upcoming move-ins
  • Walk buildings, amenities, and vacant apartment homes to ensure quality meets Cottonwood Standards
  • Understand pricing and information about all available apartment homes and answer questions to prospective renters
  • Assist in planning community events and social media marketing
  • Organize package room daily as packages are delivered
  • Maintain community-related communications and vendor relationships
What We Offer
  • Competitive base pay and quarterly bonus structure
  • Full health, vision, dental, life, and disability benefits
  • Generous 401(k) and HSA company match
  • Paid time off - 120 hours to start
  • 9 paid holidays

Cottonwood Residential has revolutionized the industry by introducing Self-Guided Tours, redefining the customer experience. We are looking for someone who is innovative, eager to learn, and willing to work hard to continue improving the customer experience at our communities. If you are passionate about creating an unforgettable experience for our residents, we want to hear from you



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