Property Manager

Job Title: Property Manager

Job Summary:

We are seeking a highly skilled Property Manager to join our team at Residential One LLC. As a Property Manager, you will be responsible for the overall operations of our residential communities, ensuring a positive and welcoming environment for our residents and staff.

Key Responsibilities:

• Assist in the training and development of property staff to ensure excellent customer service and community maintenance.

• Create and maintain a positive and supportive environment for residents, visitors, and community staff.

• Ensure the office is kept in a neat and clean condition, reflecting the high standards of our company.

• Evaluate staff performance, including annual performance reviews, and provide constructive feedback to improve performance.

• Prepare, approve, and submit timesheets and payroll adjustments in a timely and accurate manner.

• Assist in the selection of community staff and assume primary responsibility for preliminary interviewing.

• Maintain a working knowledge of all affordable regulatory forms and documents.

• Submit accurate and complete reports as specified on Residential One's timeline.

• Maintain building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.

• Conduct semi-annual apartment/townhome and quarterly exterior/interior inspections to ensure compliance with company standards.

• Ensure that all community staff attend mandatory trainings and other trainings to promote successful operations of the property.

• Understand and operate Boston Post software and paperless workflow process efficiently and accurately.

• Prepare Reserve Funds Replacements (RFR) and other financial reports as required.

• Other duties as assigned.

Occupancy:

• Supervise all leasing activities, including creating goals for community staff to maintain 100% occupancy through curb appeal, service, and retention strategies.

• Execute marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan.

• Notify residents in writing of all issues affecting their tenancy.

• Maintain vacancy information as required by Residential One, owners, and monitoring agencies.

• Ensure timely completion and submission of move-in certifications to U.S. Housing and re-certifications 90 days prior to the effective re-certification date.

• Supervise and assist in maintaining a current and accurate waitlist.

• Oversee the re-certification process and assist with 60/90/120-day notices as needed.

• Increase letters must be sent 30 days in advance of the effective date of the increase or what is applicable for the jurisdiction.

• Screen and review all applications in a timely manner, calculating income and assets in compliance with Residential One and industry standards.

• Prepare and pre-audit first-year investor lease-up files and make any necessary corrections.

• Supervise, assist, and review lease orientations and signings, submitting relevant documentation to U.S. Housing for final approval.

• Stay current on rules and guidelines of the affordable housing that applies to their community.

• Oversee property tours, showing vacant units, and marketing property amenities.

• Conduct apartment inspections for move-in/move-out conditions (pre/post inspections) and ensure successful completion within 24 hours of the action.

• Complete semi-annual apartment/townhome and quarterly exterior/interior inspections.

• Ensure correct set-asides, rent, and income limits are being utilized.

• Supervise, assist, and review the certification process, ensuring timely and accurate certifications for both annual and interim.

• Supervise and assist community staff in preparing for all inspections and audits.

• Remain current on and compliant with policies and laws affecting marketing and leasing communities.

• File court documents for eviction and attend scheduled court hearings.

• Prepare accurate and timely affordable year-end and/or quarterly reports.

• Supervise and assist in purging files annually, if applicable.

Finances:

• Achieve financial stability through cost reduction and implementing systems to maintain 0% delinquency.

• File delinquent rent monthly and follow up with collecting the rent or evicting the household.

• Complete security deposit administration, including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns within 21 days of vacancy.

• Make daily rent and/or deposits to the bank and keep accurate files on all related documentation.

• Ensure Boston Post batches match bank scans and/or bank deposits.

• Utilize rental policy for rent collection procedures, including following up with delinquent accounts daily and sending notices for prepaid accounts.

• Prepare the annual operating budget and work with the Regional Director to maintain budgetary guidelines, explaining monthly variances in writing.

• Maintain familiarity with all procedures and requirements of AP and AR.

Maintenance:

• Responsible for the operations and purchases of the maintenance department.

• Solicit and review bids for contract work before submitting to the Regional Director for approval.

• Responsible for contract work being completed in the community.

• Assist the maintenance department in understanding budgetary restraints and effectively using the budget to run the maintenance department.

• Maintain a strict adherence to the purchase order/invoices process.

• Oversee and review the inventory control system.

• Ensure the preventative maintenance schedule is being completed in the allotted time.

• Oversee the daily property inspection and clean-up (curb appeal).

• Responsible for ensuring work orders are being completed in a timely manner.

• Other duties as assigned.

Qualifications:

• High school diploma/GED required (Bachelor's degree preferred).

• 3+ years' experience in residential leasing or property management.

• 2+ years' experience working with LIHTC/Section 8 property management.

• Excellent communication and time management skills.

• Well-developed customer service and sales skills.

Physical Requirements:

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.

• May involve periods of standing, such as operating at a copier/fax/scanner.

• Involves movement between departments, floors, and properties to facilitate work.

• Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.

• Regularly required to talk, hear, and use hands and fingers to write and type.

• Ability to read and understand information and ideas presented orally and in writing.

• Ability to communicate information and ideas in writing and orally so others will understand.

• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays, and physical inspection of properties and sites.

Equal Opportunity/Affirmative Action Statement:

It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).

Great work-life balance, medical, dental, vision, company-paid life insurance, 401k matching, generous time off, mental health support, and a FREE gift sent directly to your home in the first month of employment Who doesn't like gifts?