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Customer Service Representative

1 month ago

Maitland, United States BCforward Full time

Customer Service Representative

BCforward is seeking highly motivated Hybrid Customer Service/Customer Support for the Maitland, FL 32751

Job title: Customer Service/Customer Support / Client Support
Location: Maitland, FL 32751
Shift: 9am to 5:30pm Mon-Fri
Pay rate: $20-22/hr

Job Type: hybrid model - 4 days in the office, and 1 day from home (with 5 weeks of initial training onsite 5 days a week.)

Duration: 6 months possibility of extension

Job Description:

In this role, you will serve as front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on technology, and more.
You carry the weight of service reputation and client satisfaction in your hands.
The nature of what you do every day will not changeyour #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.
There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success
To thrive in this role, you must be comfortable working in a metrics-driven call centre environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust, and shines with professionalism.
Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.
As a result, your client satisfaction scores make you proud.

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
You hold yourself to the highest ethical standards and live core value of "Integrity is Everything."
Educate and Provide Recommendations. You will leverage your product and services knowledge to help clients understand our products' value.
You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
Daily phone time may increase during peak seasons, like at the close of the year.

Interested candidates please send resume in Word format Please reference job code 224269 when responding to this ad.