Senior Customer Care Representative

2 weeks ago


Maitland, United States GuildQuality Full time

Created: Aug 28th 2021 **Senior Customer Care Representative**

Full-time employee Maitland, FL

* Receives calls and review correspondence from homeowners.

* Schedules appointments with homeowners.

* Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.

* Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.

* Communicates repairs needed to field and office staff; refers repair requests for unwarra nted items to management.

* Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.

* Verifies completion of subcontractor workmanship and communications completion to office staff.

* Authorizes billing requests after reviewing submitted charges for accuracy.

* Senior poistion generally has more experience and has greater responsibilities.

* High school graduate or equivalent.

* Three years customer service with three to five years construction experience.



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