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Client Services Account Manager

4 months ago

Northborough, United States Wisetek Full time

Come grow with us and join our Wisetek-USA team

Founded in 2007, Wisetek has grown to be a global leader in IT asset disposition (ITAD), secure data destruction, reuse, and technology manufacturing services worldwide. We operate globally with facilities in Ireland, UK, Asia and the US

Client Services Account Manager Job Objective:

The Client Services Account Manager is responsible for building and maintaining positive relationships with clients by providing efficient client support and services. The CSAM coordinates with internal teams to deliver on client expectations, to deliver on Company objectives, and to strengthen the relationships between Wisetek Solutions and its clients.

Essential Functions of the Job:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Develop deep understanding of client requirements and work closely with direct client base

Build and maintain positive relationships with clients.

Lead the daily/monthly and quarterly operation that delivers on client's business requirements

Monitor and control costs in line with contractual price structures

Be responsible for process enhancements within the overall client service group

Communicate operational efficiency to management

Drive visible performance management, use KPI's to track progress, monitoring actual performance versus plan promoting awareness to enable improvement

Conducting accurate demand forecasting, planning, and delivery - collaboratively with other supporting teams (including external partner base)

Identifying and eliminating root cause barriers to accuracy and productivity & implement solutions

Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization

Management of stakeholder expectations

Develop strategies to optimize procedures.

Qualifications :

Bachelor's degree in business administration, marketing, or a related field.

3+ years of experience in Client Services or a related field, with preference given to the IT, Manufacturing and/or ITAD space.

3-4 years project management experience

The ability to travel both domestically and internationally.

Certification or proficiency in Lean Sigma/Lean Processes

Intermediate to Advanced skills in MS Excel

Technical Proficiency using CRM software

Proficient in MS Office, and Video Conferencing

Mastery of written and spoken English, multi-lingual preferred.

EEO Statement

Wisetek-USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws #J-18808-Ljbffr