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Client Engagement Specialist
2 months ago
Position Overview:
The Client Engagement Specialist is dedicated to providing exceptional service to every prospect, customer, and colleague by effectively communicating, actively listening, and demonstrating empathy with each homeowner interaction.
Key Responsibilities:
The primary focus of the Client Engagement Specialist is to reach out to current clients and schedule appointments for a Project Consultant to discuss pricing for additional windows and doors, as well as to gather referrals.
WHAT YOU'LL BE DOING - THE ROLE:
- Make outbound calls to clients using company-approved methods.
- Engage with all clients, prospects, and colleagues in a professional manner, actively listening and showing empathy.
- Accurately document all conversation details in the Enabled system promptly.
- Collaborate with the Customer Relations Lead and Inside Sales Coaches for inquiries or escalated customer issues.
- Achieve daily activity targets, including both inbound and outbound calls.
- Report unresolved issues to your supervisor for appropriate handling, maintaining professionalism.
- Participate in weekly team meetings.
WHAT YOU BRING - THE PERSON:
- Excellent verbal and written communication abilities.
- Strong interpersonal skills, maturity, and the capacity to accept constructive feedback to enhance performance.
- Ability to work autonomously as well as collaboratively within a team.
- Flexibility and adaptability in a dynamic work environment.
- Proficient in multitasking, transitioning between different call types without losing efficiency or composure.
- High School Diploma or equivalent preferred.
- A minimum of 2 years of experience in a Call Center, specifically in Customer Care/Customer Service.
WHAT'S IN IT FOR YOU - THE BENEFITS:
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to healthcare professionals
- Personal Health Advocate
- Prescription Drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal Life Insurance
- Short-term Disability Insurance (STD)
- Long-term Disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual salary
- Tuition Reimbursement
Compensation ranges from $45,000 to $60,000 annually, combining base salary and bonuses. We empower our employees to pursue career paths that align with their unique skills and aspirations.
