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Client Service Ambassador
2 months ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA Animal Hospitals. As the face of our hospital, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.
Key Responsibilities- Customer Service: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
- Scheduling and Confirmation: Schedule and confirm appointments, ensuring seamless communication with clients and our medical team.
- Outbound Calls: Place follow-up calls to clients, providing updates on their pets' care and addressing any concerns.
- Financial Transactions: Present and explain fees, process payments, and recommend products and services to clients.
- Product and Service Knowledge: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
- Medical Records Management: Maintain accurate and up-to-date medical records, charts, reports, and correspondence.
- Hospital Maintenance: Ensure the hospital is clean and well-maintained, including removal of animal waste and upkeep of facilities.
- Competitive Compensation: A salary range of $15 - $18 per hour, based on experience.
- Benefits Package: Comprehensive benefits, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
- Excellent Communication Skills: Ability to effectively communicate with clients, medical staff, and other hospital personnel.
- Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
- Compassion and Empathy: Ability to provide exceptional customer service, understanding the needs and concerns of clients and their pets.
