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Client Relations Coordinator

2 months ago

Northborough, Massachusetts, United States Renewal By Andersen Full time
Job Overview

We are seeking a Client Relations Coordinator to enhance our customer engagement initiatives. This role presents a remarkable opportunity to work with a nationally recognized leader in the window and door replacement industry. At Renewal by Andersen, we pride ourselves on providing top-tier training and resources to ensure our team members thrive. As part of our dedicated workforce, you will have access to comprehensive benefits and incentives designed to support your professional journey.

Key Responsibilities
  • Analyze reasons for canceled transactions and provide actionable insights.
  • Engage effectively with clients to ascertain their requirements.
  • Schedule follow-up consultations through outbound communications.
  • Achieve or surpass appointment-setting objectives.
  • Deliver exceptional customer service experiences.
  • Collaborate with external sales representatives to enhance program success.
  • Accurately input data into our systems.
Qualifications
  • Proven ability to thrive in a dynamic environment and work collaboratively.
  • Strong communication skills, both verbal and written, along with proficiency in phone and computer usage.
  • A positive mindset with the capacity to manage multiple tasks.
  • Openness to learning and advancing within the role.
  • Minimum of 2 years of experience in a successful sales position via phone.
  • Experience in a call center setting is preferred.
Benefits
  • Comprehensive Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 24/7 Telehealth Access
  • Prescription Drug Coverage
  • Dental and Vision Insurance
  • Life Insurance / AD&D Coverage
  • Voluntary Life Insurance Options
  • Short-term and Long-term Disability Insurance
  • Parental Leave Policies
  • Voluntary Critical Illness and Accident Insurance
  • Employee Assistance Program
  • Paid Volunteer Opportunities
  • 401k Plan with Employer Match
  • Tuition Reimbursement Programs

Annual compensation ranges from $60,000 to $70,000, combining base pay and performance bonuses. Empowered to Excel. We believe in nurturing our employees, allowing you to carve out a career path that aligns with your individual strengths and aspirations.

About Renewal by Andersen

Renewal by Andersen operates as the window-replacement division of the esteemed Andersen Corporation, which has been a trusted name in the industry for over 120 years. Our mission is to transform the window-replacement experience for our clients. The Esler Companies serves as the parent organization for several top affiliates of Renewal by Andersen across various regions.

We are an equal-opportunity employer. Our commitment to fair hiring practices ensures a welcoming environment for all team members. Esler Companies LLC prioritizes maintaining a safe, healthy, and drug-free workplace.

We participate in E-Verify to confirm employment eligibility.