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Client Engagement Specialist

2 months ago

Northborough, Massachusetts, United States Renewal By Andersen Full time
Position Overview

Key Responsibilities:

  • Conduct proactive outreach to clients using established company protocols.
  • Interact with all clients, potential customers, and colleagues with professionalism, demonstrating active listening and empathy.
  • Accurately document all details from client interactions in the system promptly.
  • Collaborate with the Customer Relations Lead and Inside Sales Coaches for inquiries or escalated client issues.
  • Achieve daily performance targets, including both incoming and outgoing calls.
  • Escalate unresolved matters to your supervisor for appropriate handling, maintaining professionalism at all times.
  • Participate in weekly team meetings.
Qualifications:

  • Exceptional verbal and written communication abilities.
  • Strong interpersonal skills, demonstrating maturity and the capacity to accept constructive criticism positively.
  • Ability to work autonomously as well as part of a collaborative team.
  • Adaptability and a proven ability to thrive in a dynamic environment.
  • Proficient in multitasking, transitioning between different types of calls without losing efficiency or composure.
  • High School Diploma or equivalent preferred.
  • At least 2 years of experience in a Call Center environment focused on Customer Care/Service is required.
Benefits:

  • Comprehensive Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 24/7 Telehealth access to healthcare professionals
  • Personal Health Advocate services
  • Prescription drug coverage
  • Dental and Vision Insurance
  • Life Insurance / AD&D coverage of $50,000
  • Additional voluntary life insurance options for employees and spouses
  • Short-term and Long-term Disability Insurance
  • Parental Leave
  • Voluntary Critical Illness and Accident Insurance
  • Employee Assistance Program
  • Paid Volunteer Time
  • 401k plan with a 50% match on contributions up to 6% of annual salary
  • Tuition Reimbursement opportunities

Compensation:
$45,000 - $60,000 annually, combining base salary and performance bonuses.

About Renewal by Andersen:

Renewal by Andersen is the dedicated window-replacement division of Andersen Corporation, a company with a 120-year legacy and a reputation for quality in window brands across America.

Our mission is to transform the window replacement experience, providing a superior service to our clients.

We are an equal-opportunity employer, committed to fair hiring practices and fostering an inclusive environment for all employees.

We prioritize a safe, healthy, and drug-free workplace for our team members.