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Client Engagement Specialist

2 months ago

Northborough, Massachusetts, United States Renewal By Andersen Full time
Position Overview

Role Responsibilities:

  • Conduct proactive outreach to clients using established company protocols.
  • Communicate with all clients, potential customers, and colleagues with professionalism, demonstrating active listening and empathy.
  • Accurately document all interactions in the system promptly.
  • Collaborate with the Customer Relations Lead and Inside Sales Coaches for inquiries or complex customer issues.
  • Achieve daily performance metrics, including the number of inbound and outbound calls.
  • Escalate unresolved issues to your supervisor for effective resolution, maintaining professionalism at all times.
  • Participate in weekly team meetings.
Candidate Qualifications:

  • Exceptional verbal and written communication abilities.
  • Strong interpersonal skills, demonstrating maturity and the capacity to accept constructive criticism for performance enhancement.
  • Capability to work autonomously as well as collaboratively within a team.
  • Adaptability and a proven ability to thrive in a dynamic environment.
  • Proficient in multitasking, transitioning between different types of calls seamlessly while maintaining efficiency and composure.
  • High School Diploma or equivalent preferred.
  • At least 2 years of experience in a Call Center environment focused on Customer Care/Customer Service is required.
Employee Benefits:

  • Comprehensive Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 24/7 Telehealth access to medical professionals
  • Personal Health Advocate services
  • Prescription drug coverage
  • Dental and Vision Insurance
  • Life Insurance / AD&D coverage of $50,000
  • Additional voluntary life insurance options for employees and spouses
  • Short-term and Long-term Disability Insurance
  • Parental Leave
  • Voluntary Critical Illness and Accident Insurance
  • Employee Assistance Program
  • Paid Volunteer Time
  • 401k plan with a 50% match up to 6% of annual salary
  • Tuition Reimbursement program

Compensation:
$45,000 - $60,000 annually, with a combination of base salary and performance bonuses.

About Renewal by Andersen:

Renewal by Andersen is the comprehensive window-replacement division of Andersen Corporation, a company with a 120-year legacy and the owner of the most reputable family of window brands in the United States.

Our mission is to transform the window replacement experience, providing superior service and quality.

As an equal-opportunity employer, we are dedicated to fair hiring practices and fostering an inclusive environment for all employees.

We are committed to maintaining a safe, healthy, and drug-free workplace.