Team Lead of Employee Benefits

1 week ago

Pittsburgh, United States CareerBuilder Full time

Job Description

Position Title: Insurance Team Lead

Business Unit: INSA

Reports to: Varies

Position Overview:

This position is primarily responsible for leading a team of Account Managers/Client Advocates/Account Executives (CL/EB/PL) including planning, coordinating and controlling activities of the service team to maintain and enhance customer relationships, meet organizational and operational objectives and ensure all processes and service levels are consistently achieved. The incumbent ensures both new and current staff members receive the necessary job training and have the necessary tools to maximize their effectiveness, provides day to day direction and addresses questions as needed.

Primary Responsibilities:

Services and retains an assigned book of business. Maintains assigned customer accounts and provides all services essential to high quality customer service which include collaboration with Sales and other Service/Support areas.

Oversees activities of the Service Department and assures the smooth operation of the department when responding to internal and external requests. Monitors and reviews the consistent and timely delivery of proposals, policies, endorsements, invoices, audits, cancellations and correspondence to clients.

Assists in the determination of the appropriate level of service for each client and ensures these levels of service are delivered in a consistent manner. Works with internal partners, operations, staff and producers to improve client satisfactions levels and service levels.

Provides assistance to the internal team and is available to answer questions on procedures or coverage when necessary.

Continually reviews policy and procedures manuals to ensure they reflect best practices in all areas.

Manages the training of the service team to ensure they have the appropriate skills and tools necessary to ensure the highest level of client service including helping to prioritize and provide direction as needed.

Conducts performance appraisals, provides on going coaching and development feedback and if needed, coordinates appropriate disciplinary measures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporations risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word Basic Level

MS Excel Intermediate Level

MS PowerPoint Basic Level

BA or BS preferred.

Experience in commercial lines property casualty operational or customer related insurance environment and TAM system.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Based on role, either Prop & Casualty or Life & Health required.

Insurance designation preferred.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

Frequent driving (car, van, truck)

Tagged as: employee benefits, insurance

#J-18808-Ljbffr

  • Employee Benefits Account Executive

    1 week ago

    Pittsburgh, United States First National Bank of Pennsylvania Full time

    Primary Office Location: One North Shore Center. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Employee Benefits Account Executive Business Unit: INSA Reports to: Director of Employee Benefits Position Overview: This position manages acomplex book of employee benefits business and acts as...

  • Employee Benefits Account Manager

    1 week ago

    Pittsburgh, United States F.N.B. Corporation Full time

    Position Title: Employee Benefits Account Manager Business Unit: INSA Reports to: Director of Employee Benefits Position Overview: This position is primarily responsible for managing and acting as the day-to-day contact for an employee benefits book of business. Primary Responsibilities: Provides day-to-day client support and addresses intermediate-level...

  • Employee Benefits Account Manager

    10 hours ago

    Pittsburgh, United States First National Bank (FNB Corp.) Full time

    Primary Office Location: One North Shore Center. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Employee Benefits Account Manager Business Unit: INSA Reports to: Director of Employee Benefits Position Overview: This position is primarily responsible for managing and acting as the...

  • PA-Greentree American Senior Benefits Sales Agent Opportunity

    Found in: Resume Library US A2 - 1 week ago

    Pittsburgh, Pennsylvania, United States AMERICAN SENIOR BENEFITS LLC Full time

    Overview:   American Senior Benefits (ASB) a tremendous career opportunity that is unlike any other company.  Our hybrid business model, which takes the best aspects of the independent insurance world and combines those with the best aspects of the Career Model, provides our Agents and Managers with an opportunity that is unparalleled by any other in the...

  • Sea Logistics Customer Care Team Lead

    6 days ago

    Pittsburgh, United States Kuehne + Nagel Full time

    Sea Logistics Customer Care Team Lead |United States | US2042389 Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Pittsburgh, PA branch is looking for a new Customer Care Team Lead to join our Sea Logistics...

  • Senior Solutions Architect/Team Lead

    1 week ago

    Pittsburgh, United States Onshore Outsourcing Full time

    Job DescriptionJob DescriptionSenior Solutions Architect/Team LeadLocation: Pittsburgh, PAPosition Type: Full-time, In-PersonDescription: We are currently seeking a highly skilled and motivated Senior Solutions Architect/Team Lead to join our dynamic team in Pittsburgh, Pennsylvania.Key Responsibilities:Lead a team of technical professionals, providing...

  • Benefits Generalist

    3 weeks ago

    Pittsburgh, United States Addison Group Full time

    Job DescriptionJob DescriptionRole: Benefits Generalist Location: Pittsburgh, PA Job Type: Full-Time, Contract ~2 months, Hybrid WFH and in-officePay Rate: $25-28/hourInternal Job ID: An Addison Group client is looking for a Benefits Generalist to join their team for a couple months (maybe more) in Pittsburgh, PA! This is a hybrid/in-office and WFH...

  • Senior Solutions Architect/Team Lead

    2 weeks ago

    Pittsburgh, United States Onshore Outsourcing Full time

    Senior Solutions Architect/Team LeadLocation: Pittsburgh, PAPosition Type: Full-time, In-PersonDescription: We are currently seeking a highly skilled and motivated Senior Solutions Architect/Team Lead to join our dynamic team in Pittsburgh, Pennsylvania.Key Responsibilities:Lead a team of technical professionals, providing guidance, mentorship, and fostering...

  • Senior Solutions Architect/Team Lead

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Pittsburgh, United States Onshore Outsourcing Full time

    Senior Solutions Architect/Team LeadLocation: Pittsburgh, PAPosition Type: Full-time, In-PersonDescription: We are currently seeking a highly skilled and motivated Senior Solutions Architect/Team Lead to join our dynamic team in Pittsburgh, Pennsylvania.Key Responsibilities:Lead a team of technical professionals, providing guidance, mentorship, and fostering...

  • Senior Solutions Architect/Team Lead

    Found in: Appcast US C2 - 2 weeks ago

    Pittsburgh, United States Onshore Outsourcing Full time

    Senior Solutions Architect/Team LeadLocation: Pittsburgh, PAPosition Type: Full-time, In-PersonDescription: We are currently seeking a highly skilled and motivated Senior Solutions Architect/Team Lead to join our dynamic team in Pittsburgh, Pennsylvania.Key Responsibilities:Lead a team of technical professionals, providing guidance, mentorship, and fostering...

  • Benefits Consultant

    Found in: Appcast US C2 - 5 days ago

    Pittsburgh, United States Harrison Gray Search Full time

    Harrison Gray Search has partnered with a family-owned insurance brokerage seeking a Benefits Consultant. Our client emphasizes doing what is right for its clients and colleagues, earning their nomination as a Top Workplace in the Pittsburgh, PA area.Responsibilities:The Benefits Consultant will handle small employer accounts (2-50 employees), expand the...

  • Benefits Consultant

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Pittsburgh, United States Harrison Gray Search Full time

    Harrison Gray Search has partnered with a family-owned insurance brokerage seeking a Benefits Consultant. Our client emphasizes doing what is right for its clients and colleagues, earning their nomination as a Top Workplace in the Pittsburgh, PA area.Responsibilities:The Benefits Consultant will handle small employer accounts (2-50 employees), expand the...

  • Sea Logistics Customer Care Team Lead

    Found in: beBee S US - 2 weeks ago

    Pittsburgh, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Pittsburgh, PA branch is looking for a new Customer Care Team Lead to join our Sea Logistics team. Your Role Reporting to the Branch Manager you will coordinate...

  • HR Data Team Manager

    10 hours ago

    Pittsburgh, United States University of Pittsburgh Full time

    The HR Data Team Manager leads a team responsible for ensuring the integrity and accuracy of staff, faculty and academic HR data. This role requires comprehensive knowledge of university policies, procedures, technology and data functionalities to oversee various tasks ranging from approving employment transactions, resolving data, integration and payroll...

  • Global Category Manager Team Lead Resins

    3 days ago

    Pittsburgh, United States PPG Industries Full time

    Lead a team (4-6 people) of America Region Category Managers providing 1:1 feedback and coaching to strengthen capabilities within the PPG Procurement Organization. - Develop a global sourcing strategy for your category that aligns with business need Manager, Team Lead, Lead, Global, Manufacturing, Management

  • HR Data Team Manager

    11 hours ago

    Pittsburgh, United States University of Pittsburgh Full time

    The HR Data Team Manager leads a team responsible for ensuring the integrity and accuracy of staff, faculty and academic HR data. This role requires comprehensive knowledge of university policies, procedures, technology and data functionalities to ov Team Manager, Manager, Data, Operations, HRIS, HR, Technology, Education

  • Group Benefits Consultant

    7 days ago

    Pittsburgh, United States Henderson Brothers Inc Full time

    POSITION SNAPSHOT Title: Group Benefits Consultant Department: Group Benefits - Small Market Location: Pittsburgh, PA Responsibilities: Handling of small employer accounts (2-50 employees), Expand book of business, expand working knowledge of healthcare plans Compensation: competitive salary + bonus opportunities, comprehensive benefits, sizable time-off...

  • PT Parking Shift Lead

    9 hours ago

    Pittsburgh, United States ABM Full time

    Position Summary Details The Midwest Region of ABM Parking Services has an opening for a Parking Shift Lead in Pittsburgh, PA. The Shift Lead will be responsible for supervising a team of parking employees. Must have prior lead/supervisor experience. Shift: Part Time, Including Weekends Essential Functions * Count safe and maintain cashier records * Cash...

  • Group Benefits Consultant

    1 week ago

    Pittsburgh, United States Henderson Brothers Inc. Full time

    Job DescriptionJob DescriptionPOSITION SNAPSHOTTitle: Group Benefits ConsultantDepartment: Group Benefits – Small MarketLocation: Pittsburgh, PAResponsibilities: Handling of small employer accounts (2-50 employees), Expand book of business, expand working knowledge of healthcare plansCompensation: competitive salary + bonus opportunities, comprehensive...

  • Senior Associate

    Found in: beBee S US - 2 weeks ago

    Pittsburgh, United States Willis Towers Watson Full time

    Job DescriptionAs a Health and Benefits Senior Associate, you will be a key member of the client service team, engaging directly with clients and establishing relationships across all levels of the client organization. You will substantially contribute to the management of projects, leveraging your experience as a benefits expert to make recommendations on...