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Sea Logistics Customer Care Team Lead
2 months ago
- You will be responsible for client contact, ensuring quality service is provided to all customers.
- Ensures prompt and accurate, booking, documentation and invoicing.
- Identify and resolve issues, immediately reporting to manager, divisional manager or branch.
- Work in accordance with QSHE working instructions, client SOPâs and procedures.
- Support the business implementation on operational level to meet customer expectations.
- You will assist with monitoring of performance (sub-contractors, productivity, quality of service, incident management by applying root cause method and corrective actions
- Manage the movement of customer cargo into the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country and international law and processes.
- Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer, profitability of file.
- Assure proper information flow with sales and local management on changes and/or problems with external customers, with specific focus on Sea Logistics Forwarding concerns.
- Provide timely responses to external/internal customers and other Kuehne+Nagel offices.
- 1-3 years' logistics experience
- 1+ years' experience in sea logistics
- Ability to report to the office 4 days per week.
- Ability to attend New Hire Training in Detroit, MI during your second week of employment.
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