cleanwater1: Customer Service Representative

2 months ago

Milpitas, United States Wonderbench Full time
Customer Service Representative - Milpitas, CA
Background

PSI Water Technologies, Inc. (PSI), a subsidiary of Cleanwater1, Inc., is a leader in water disinfection technologies for municipal clients. Cleanwater1, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest-growing companies in the water infrastructure market, with a portfolio of proprietary and patented technologies targeting water and wastewater treatment, including on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems.

Customer Service Representative

The Customer Service Representative is responsible for general administrative duties and ensuring customers have a positive experience with Cleanwater1. Main duties include answering phone calls and emails sent to our integrated service team; creating, entering, and issuing sales orders, invoices, and POs; entering Manufacturing Orders; handling RMAs; and other aspects required for providing a positive sale of parts and services to our customers across each business unit.

This full-time position reports to the Customer Service Manager and will be available to work in PSI's Milpitas, California facility. The successful candidate will be a self-starter with a team-centric personality, strong communication skills, and experience in a professional setting. The Customer Service Representative will often speak directly to customers and must be able to remain positive and professional when dealing with both external parties and internal staff.

Essential Job Functions
  • Answer main phone line, take messages, transfer calls, and create Cases in Salesforce.
  • Greet on-site visitors when applicable.
  • Quote parts and box products using our business systems to generate and email quotations to customers.
  • Enter all call details and technical related details or questions as a Case in Salesforce.
  • Obtain all necessary information from technical services in order to respond to issues entered in Cases.
  • Contact customers with resolution and closeout Cases within 24 hours.
  • Create RMA's (Return Material Authorizations) and No Charges (requests to ship parts out at no charge) as needed after obtaining proper approvals from management.
  • Create orders for equipment that needs to be returned and/or repaired.
  • Enter parts and box products and send acknowledgement letters using SalesPad.
  • Set up project numbers for engineered orders, along with creating the project's folder on SharePoint with Purchase Orders (PO) and related emails & documentation.
  • Work with internal personnel, customers/agents, and contractors to ensure successful communication and execution of orders.
  • Perform Customer Check-In Surveys to gauge success of projects completed by Field Service Team.
  • Learn our family of products and understand their main functions and value, along with the parts and equipment typically involved.
  • Other duties as assigned.
Required Qualifications
  • High School diploma or GED.
  • Good organizational, planning and problem-solving capability.
  • Strong verbal and written communications skills with effective use of visual aids, such as price sheets, drawings, operations manuals, SalesPad and other tools as needed.
  • Ability to manage multiple activities at the same time.
  • Excellent computer skills, including email and Microsoft Word and Excel.
  • Ability and willingness to work overtime as workload dictates.
  • Comfortable learning new things and willingness to participate in discussions and provide input.
  • Experience working alone or with a team to solve problems.
  • Experience working with customers in a customer facing role.
Preferred Qualifications
  • 2+ years' experience in a customer service-related field.
  • Familiarity with CRM and ERP software.
  • Experience with Salesforce and/or GP.
Physical Demands
  • Ability to sit for long periods of time.
  • Ability to lift and/or move up to 25 lbs.
  • Ability to look at computer monitors for much of the workday.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
  • Approximately 95% Office.
  • Approximately 5% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals and industrial facilities. Appropriate PPE and training will be provided for all conditions.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This position is non-exempt. Compensation is dependent on skill level. Benefits package and incentives are provided.

Qualified applicants should submit their resume to be considered for this position. No phone calls, please.

Qualified applicants should submit their resume when responding to this advertisement. No phone calls, please.

Cleanwater1, Inc. and its subsidiaries are equal opportunity employers supporting workforce diversity - M/F/ Veteran/Disability. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Cleanwater1, inc. and its affiliated subsidiaries maintain a drug-free workplace.

Wonderbench is partnering with cleanwater1 PSI Water Technologies to recruit for this position. We will evaluate applicants relative to the requirements. Additionally, we will use an assessment and video interview to assess job fit and qualifications. PSI Water Technologies will contact only those applicants who best meet the criteria for an interview. Wonderbench will retain your application materials and may contact you regarding future opportunities.

ABOUT PSI WATER TECHNOLOGIES, INC.

PSI Water Technologies, Inc. (PSI), a subsidiary of Cleanwater1, Inc., is a leader in water disinfection technologies for municipal clients. Cleanwater1, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest-growing companies in the water infrastructure market, with a portfolio of proprietary and patented technologies targeting water and wastewater treatment, including on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems.
ABOUT WONDERBENCH
Wonderbench makes it easy to ignite careers and successfully recruit for entry to senior-level positions. Through recruiting and professional services, we empower our clients to nimbly address current issues while building a strong leadership bench for a better future.

  • cleanwater1: Customer Service Representative

    1 month ago

    Milpitas, United States Wonderbench Full time

    Customer Service Representative – Milpitas, CA PSI Water Technologies, Inc. (PSI), a subsidiary of Cleanwater1, Inc., is a leader in water disinfection technologies for municipal clients. Cleanwater1, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest-growing companies in the water infrastructure market, with a...

  • Customer Service Representative

    3 weeks ago

    Milpitas, United States Teledyne Technologies Full time

    Include:Proofs all orders for accuracy & release by the end of each business day. Print & e-mails sales order acknowledgements to customers and appropriate sales engineer. Resolving order discrepancies. Entering orders into an ERP booking system. Pre Customer Service Representative, Customer Service, Sales Engineer, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 days ago

    Milpitas, California, United States Envision Motors of Milpitas Full time

    Job OverviewPosition Summary:Envision Motors of Milpitas is on the lookout for a personable and detail-oriented Customer Service Representative. The successful candidate will possess a cheerful demeanor, outstanding communication abilities, and a keen interest in the automotive sector.As the first point of contact for our clientele, you will be instrumental...

  • Entry Level Customer Service Representative

    6 days ago

    Milpitas, United States Apex Syndicate Full time $40,000 - $50,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Sales Representative

    2 days ago

    Milpitas, California, United States Qbedding Inc Full time

    Benefits:Employee discountsFlexible scheduleOpportunities for career growthWe are looking for a dedicated and customer-focused individual to fill the role of Sales Associate in our retail environment. In this position, you will be responsible for delivering product and service information while effectively addressing any challenges that may arise for our...

  • Customer Service Representative

    2 months ago

    Milpitas, United States iTest, Inc. Full time

    Job DescriptionJob DescriptioniTest, Inc. is Silicon Valley’s newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause.We are looking for a Customer Service with...

  • Customer Service Representative

    2 months ago

    Milpitas, United States iTest, Inc. Full time

    Job DescriptionJob DescriptioniTest, Inc. is Silicon Valleys newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause.We are looking for a Customer Service with...

  • Client Support Specialist

    2 days ago

    Milpitas, California, United States Wonderbench Full time

    Customer Relations Associate Overview Wonderbench, in collaboration with PSI Water Technologies, Inc., a subsidiary of Cleanwater1, Inc., is at the forefront of water disinfection solutions for municipal clients. As a rapidly expanding entity in the water infrastructure sector, we boast a portfolio of innovative and patented technologies aimed at enhancing...

  • Junior Client Service Representative

    2 weeks ago

    Milpitas, United States Apex Syndicate Full time $42,000 - $52,000

    Job DescriptionJob DescriptionIn response to the continued growth of our business, Apex Syndicate is looking for a Junior Client Service Representative to serve the San Jose area. The Junior Client Service Representative will be assigned an external existing customer and new customer base that our clientele provides for us. Our firm is a leading management,...

  • Customer Service Sales Representative

    3 days ago

    Milpitas, California, United States Garage Clothing Full time

    Position Overview:As a Sales Associate, you will play a crucial role in delivering an outstanding shopping experience to our valued customers. Your primary responsibility will be to foster lasting relationships with shoppers while ensuring the store operates efficiently and profitably.Key Responsibilities:Provide exceptional customer service to enhance the...

  • Customer Service Sales Representative

    3 days ago

    Milpitas, California, United States Uniqlo Co., Ltd. Full time

    Compensation: $19.00 / hourPosition Summary:Reporting to the Store Manager, the Full-Time Sales Associate serves as the customer service expert within the retail environment. This role is dedicated to surpassing customer expectations by actively listening to their needs, identifying suitable products, delivering comprehensive product information, and...

  • Senior Customer Support Representative

    6 days ago

    Milpitas, United States Advanced Energy Full time

    Senior Customer Support Representative **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AEs power solutions enable customer innovation in complex applications for a...

  • Customer Service Representative

    3 days ago

    Milpitas, California, United States Marriott International Inc Full time

    Additional Information Weekend Availability Job Number Job Category Rooms & Guest Services Operations Schedule Part-Time Position Type Non-Management POSITION SUMMARY The role of a Guest Experience Specialist transcends the traditional duties of check-in and check-out. We strive to create a memorable and distinctive experience for our guests. Our...

  • 8681 Milpitas Customer Service Rep

    2 weeks ago

    Milpitas, United States Domino's Franchise Full time

    Job Description As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every customer plays an essential key role that helps us create smiles by making lives easier. You are the face of Domino's. Responsibilities: Provide a fun, happy, and exciting environment for our customers while taking...

  • Patient Service Representative

    4 months ago

    Milpitas, United States Physical Rehabilitation Network Full time

    As a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with professionalism and warmth....

  • Patient Service Representative

    3 months ago

    Milpitas, United States Healthcare Employee Services LLC Full time

    Job DescriptionJob DescriptionAs a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients...

  • Customer Service

    10 hours ago

    Milpitas, United States Apex Syndicate Full time $40,000 - $48,000

    Job DescriptionJob DescriptionApex Syndicate represents industry leaders in the telecommunications industries. Our strength is our ability to provide measurable results of our efforts directly to our clients. This has allowed us to expand and thrive in a struggling economy. We have a fast-paced work environment filled with motivated and talented individuals...

  • Field Sales Representative

    2 weeks ago

    Milpitas, United States Apex Syndicate Full time $50,000 - $58,000

    Job DescriptionJob DescriptionApex Syndicate is now offering an Entry Level Field Sales Representative position developing sales and business leadership skills. Our firm has a very high success rate of developing competitive and sports-minded individuals into successful executive directors within our management fast-track. We are seeking Field Sales...

  • Customer Service Advocate

    2 days ago

    Milpitas, California, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryAs a full-time entry-level associate, you will enjoy a variety of benefits tailored to your role and tenure.Benefits Include:Backup childcare servicesTuition assistance for you and your dependentsGenerous employee discountsComprehensive medical and dental coveragePaid time offRewards and...

  • Customer Service Ambassador

    2 days ago

    Milpitas, California, United States Envision Motors of Milpitas Full time

    Position Overview:Envision Motors of Milpitas is in search of a courteous and professional Customer Service Ambassador. The primary role of the Customer Service Ambassador is to warmly welcome and assist clients in a respectful and efficient manner. This position requires availability from Monday to Wednesday and Friday to Saturday, with Thursdays off,...