Client Service Coordinator
3 months ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Preventative care and OWPs Communication Skills Client Service Skills Priority Setting Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
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Client Service Representative PC
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Client Service Representative PC
2 weeks ago
Daly City, California, United States Gentiva Full timeAbout the RoleGentiva Personal Care is seeking a Client Service Representative to join our team. This role is responsible for ensuring the highest level of customer satisfaction and quality assurance in the client care setting.Key Responsibilities:Quality Assurance of services provided in the client care settingCustomer service and sales support for Gentiva...
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Client Services Coordinator
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Client Service Coordinator
1 week ago
Studio City, California, United States BluePearl Full timeClient Service Coordinator Job DescriptionBluePearl Specialty + Emergency Pet Hospital is seeking an exceptional Client Service Coordinator to join our team. As a Client Service Coordinator, you will be the first point of contact for our clients, providing a warm and professional welcome to our hospital.Key Responsibilities:Provide exceptional customer...
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Client Service Coordinator
2 weeks ago
Oklahoma City, Oklahoma, United States Banfield Full timeJob DescriptionThe Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, and ensuring good communication with associates and clients. This position requires a strong ability to multitask, communicate effectively, and provide exceptional client...
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Client Service Coordinator
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Client Service Coordinator
5 months ago
Oklahoma City, United States Banfield Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner,...
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Client Services Coordinator
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Client Service Coordinator
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Client Services Coordinator
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Client Service Coordinator
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Rapid City, South Dakota, United States Monument Health Full timeJob SummaryThe Client Service Specialist plays a vital role in ensuring seamless business-to-business client and patient interactions. This position is responsible for maintaining a high level of customer satisfaction by expediting and enhancing patient access to care. Key responsibilities include scheduling diagnostic outpatient services, financial...
