Client Service Representative PC

4 weeks ago


Daly City, California, United States Gentiva Full time
About the Role

Gentiva Personal Care is seeking a Client Service Representative to join our team. This role is responsible for ensuring the highest level of customer satisfaction and quality assurance in the client care setting.

Key Responsibilities:

  • Quality Assurance of services provided in the client care setting
  • Customer service and sales support for Gentiva Personal Care
  • Complete and document all Supervisory Visits for the Branch in compliance with the schedule outlined in the PHCA Policies and Procedures
  • Point of contact for customer service for clients
  • Communication with client/responsible party for coordination of service plan
  • Introduction of new PCAs for all schedule changes with clients
  • Responsible for following existing client appreciation efforts such as sending out birthday, holiday, sympathy cards, client of the month, etc, as well as coming up with new ideas to appreciate clients
  • Documents all client communications in Matrix
  • Collaborates with Branch and Staffing Manager/s to resolve client concerns, prevent unnecessary discharges, and aid in customer retention

Requirements:

  • High School Diploma or equivalent required. Bachelor's degree preferred.
  • Two years previous office experience and knowledge of filing
  • Two – five years customer service experience preferred
  • Knowledge of Matrix
  • Familiar with State and Federal laws pertaining to the industry as well as labor laws
  • Strong communication, interpersonal and organizational skills
  • Extensive telephone use is required
  • Local car travel is required
  • Must read, write and speak fluent English

We Offer:

  • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
  • Opportunity to participate in a Fleet Program
  • Competitive Salaries
  • Mileage Reimbursement
  • Professional growth and development opportunities


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