E-Commerce & Retail Marketing Coordinator

1 month ago

San Marino, United States The Huntington Library, Art Museum, and Botanical Gardens Full time

About UsAt The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.The HuntingtonFounded in 1919, The Huntington Library, Art Museum, and Botanical Gardens is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.The CultureHere we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. We are better together. We believe an explicit commitment to diversity, equity, and inclusion directly impacts and improves staff and audience engagement and experience. Job DescriptionAbout the Role The E-commerce & Retail Marketing Coordinator will work under the supervision of the Retail Business Development Manager to create and maintain accurate and compelling e-commerce and store related marketing content for a desired range of products and activities that provides for an engaging, profitable, and rapidly growing business. S/he/they will work on all aspects of the day-to-day business operations that include e-commerce & retail marketing & communication content and relationships, customer service, brand collaborations, and store events.S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic, and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.Essential Duties Coordinate ongoing content development sourcing and production activities with suppliers, photographers, graphic designers, and other creatives that are aligned to meet planned merchandising and marketing deadlines.Execute a weekly turn of e-commerce content for new products to a "live" status on The Huntington Store website.Maintain well organized, accurate, and up to date database information and digital asset storage.Assist with planning, content development, and staging of store marketing activities that include ongoing store newsletters, a variety of social media format posts, staging and participating in unique events, signage, digital advertising, and other sales initiatives.Inform internal store teams (Operations, Merchandising, Salesfloor, etc.) in a timely matter of upcoming digital marketing and store communications content to ensure awareness and proper planning of resources and training to support successful and rewarding outcomes.Assist with all aspects of preparation and execution of photography shoots & cataloging photos.Assist in sustaining activity and engagement and cultivating profitable conversion on store social media accounts.Support e-commerce fulfillment and customer service activities as needed to meet operational goals and maintain an elevated level of customer satisfaction.Candidate Requirements and Experience Knowledge, skills, and abilities:Must possess excellent communication skills in person, by email, and phone and can navigate in a cross-departmental environment.Familiarity with back-end of e-commerce platforms required. Shopify e-commerce platform experience is a plus.Excellent social media and content development skills across a wide range of formats and platforms strongly desired.Demonstrated understanding and capacity to deliver engaging and memorable customer service experiences with both in-store and online customers.Must be organized, detail-oriented, adaptable and can multi-task.Proficiency with Microsoft Word and Excel.Knowledge of Salesforce and SEO a plus.Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including: Pay Rate: $23.50/hr.Medical, Dental, Vision403(b) retirement plan and matching retirement plan with an outstanding employer matchHybrid remote work schedule available for applicable positionsConsiderable paid time off, including annual leave, sick leave, and holidaysDiscounts for staff in The Huntington Store and restaurantsFree admission to various museums and cultural institutionsFree passes each month to welcome family and friends to visit the groundsThe Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the "My Experience" section of the application. EEO IS THE LAWEEO IS THE LAW - SPANISH

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