Current jobs related to Customer Success Team Lead Dairy - Kalamazoo - Zoetis
-
Customer Success Specialist
2 weeks ago
Kalamazoo, United States Zoetis Full timeRole Description The role of a Precision Animal Health (PAH) customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...
-
Customer Success Specialist
2 weeks ago
Kalamazoo, United States Zoetis Full timeRole Description The role of a Precision Animal Health (PAH) customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...
-
Customer Success Specialist
2 weeks ago
Kalamazoo, United States Zoetis Full timeRole Description The role of a Precision Animal Health (PAH) customer success specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...
-
Customer Success Specialist
1 week ago
Kalamazoo, United States Zoetis Full timeRole Description The role of a Precision Animal Health (PAH) Customer Success Specialist (CSS) is to positively influence and delight customers in all interactions with the company. CSS must be able to jump into any customer interaction to quickly produce positive results. Impeccable customer experience is top priority through relationships built on trust...
-
Customer Success Manager
2 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Level Data Inc. As a key member of our organization, you'll play a pivotal role in driving value for our customers and ensuring the success of our state implementation projects.Key ResponsibilitiesDeliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact...
-
Customer Success Specialist
2 weeks ago
Kalamazoo, Michigan, United States Zoetis, Inc Full timeJob Title: Customer Success SpecialistJob Summary:Zoetis, Inc is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer experience team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional service.Key...
-
Customer Success Manager
2 months ago
Kalamazoo, United States Level Data Inc Full timeLevel Data Career Opportunity: Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with...
-
Senior Customer Success Manager
2 weeks ago
Kalamazoo, United States Level Data Inc Full timeLevelData Career Opportunity: Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower...
-
Customer Service Lead
2 months ago
Kalamazoo, Michigan, United States D&W Fresh Market Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Lead to join our team at D&W Fresh Market. As a Customer Service Lead, you will be responsible for overseeing the daily operations of our Customer Service department, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.Key...
-
Customer Service Lead
2 months ago
Kalamazoo, Michigan, United States D&W Fresh Market Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Lead to join our team at D&W Fresh Market. As a Customer Service Lead, you will be responsible for overseeing the daily operations of our Customer Service department, ensuring that all customer inquiries and issues are resolved in a timely and professional manner.Key...
-
Customer Success Specialist
2 weeks ago
Kalamazoo, Michigan, United States Zoetis Full timeRole OverviewThe Customer Success Specialist at Precision Animal Health plays a vital role in delivering exceptional customer experiences. This position requires building strong relationships with customers, understanding their needs, and providing tailored solutions to meet their goals.Key ResponsibilitiesEstablish and maintain strong relationships with...
-
Customer Success Manager
7 days ago
Kalamazoo, Michigan, United States Level Data Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Level Data Inc. As a key member of our team, you will play a pivotal role in ongoing project maintenance and relationship management, driving value for our customers.Key ResponsibilitiesDeliver Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a...
-
Customer Service Lead
2 weeks ago
Kalamazoo, Michigan, United States Burlington Full timeCustomer Service Lead Role at BurlingtonAs a Customer Service Lead at Burlington, you will be responsible for:Directing cashier coverage and customer flow at the front of lines to ensure efficient service.Assisting the management team in communicating promotions and company updates.Monitoring and validating returns, exchanges, check authorizations, voids,...
-
Customer Success Manager
6 days ago
Kalamazoo, Michigan, United States Level Data LLC Full timeJob OverviewLevel Data LLC is seeking a Customer Success Manager to drive value for customers in state implementations. The ideal candidate will have a proven track record of achieving GRR and NRR targets, experience working with state-level education systems, and familiarity with SaaS implementation and maintenance processes.Key Responsibilities:Deliver GRR...
-
Customer Onboarding Specialist
2 weeks ago
Kalamazoo, Michigan, United States Zoetis Full timeJob SummaryWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Zoetis. As a key member of our Precision Animal Health (PAH) customer experience team, you will be responsible for providing exceptional onboarding and first order experiences for our customers.Key Responsibilities:Promote an excellent customer experience by quickly...
-
Customer Success Manager
2 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeAbout Level Data IncLevel Data Inc is a company that empowers states with trustworthy data, enabling educational leaders to make informed decisions. We believe that clean, reliable data is the foundation of effective decision-making in K-12 education.Job OverviewAs a Customer Success Manager of State Implementations, you will play a pivotal role in ongoing...
-
Senior Customer Success Manager
2 weeks ago
Kalamazoo, Michigan, United States Level Data Inc Full timeSenior Customer Success Manager - State ImplementationsAt LevelData, we're on a mission to empower states with trustworthy data, enabling educational leaders to focus on what truly matters: their learners. As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Your ability to...
-
Breakfast Team Lead
1 week ago
Kalamazoo, Michigan, United States Carrols Corporation Full timeBreakfast Team LeadKey ResponsibilitiesSupervise the restaurant during breakfast hours, ensuring seamless operations and excellent guest service.Lead the team in preparing for breakfast service, including inventory management and daily paperwork.Develop and implement strategies to improve team performance and customer satisfaction.Collaborate with the...
-
Senior Customer Success Manager
6 days ago
Kalamazoo, Michigan, United States Level Data Inc Full timeWe're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed...
-
Senior Customer Success Manager
6 days ago
Kalamazoo, Michigan, United States Level Data Inc Full timeAbout Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration.Role Overview: As a Senior Customer Success Manager of State...
Customer Success Team Lead Dairy
3 months ago
Role Description Position Summary: Lead and coordinate the day to day activities for the customer success team function. Inspire confidence and create trust within the team to exceed customer expectations. Confidently manage a team in a fast paced environment and delegate work effectively. Set goals and standards for the team and provide them with the tools, resources and feedback to succeed. Coordinate communications with relevant breed associations, large strategic accounts and other stakeholders at an operational level to ensure seamless delivery of contracted services. Support a culture of continuous improvement.Effectively set goals and standards for the team and provide them with the tools, resources and feedback to succeed. Coordinate communications with relevant breed associations, large strategic accounts and other stakeholders at an operational level to ensure seamless delivery of contracted services. Support a culture of continuous improvement. Position Responsibilities: Promote an Excellent Customer Experience, by coordinating the day to day activities of the assigned customer success team - 30% Responsible for developing a high performing customer success team and creating a culture where colleagues can thrive - 25% Coordinate communications with relevant breed associations, large strategic accounts and other stakeholders at an operational level to ensure seamless delivery of contracted services - 20% Establish relationships and working partnerships with all parties a customer interacts with (ZTD, Business Analysts, Product Managers, Herd Management Providers, CDCB, etc.). Use these relationships to resolve escalated issues and proactively communicate with customer success team and customers - 10% Promote a team culture of continuous improvement - 5% Utilize Key Performance Indicators (KPIs) to monitor response time and customer satisfaction - 5% Actively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve a positive outcome for our customers - escalate the voice of the customer to the broader PAH team - 5% Organizational Responsibilities: This position requires communication with external customers and the field force (ABM, DPS, TBM) that is responsible for the accounts Liase with internal groups (Data Specialists, Laboratory Operations, Zoetis Tech & Digital (ZTD), Business Analysts, Product Managers etc.) to ensure appropriate information is communicated to exceed customer expectations Collaborate with other pillars of the customer experience team and laboratory operations to delight our customer Resources Managed: Supervision: 2-6 depending on species Education and Experience: Undergraduate degree (BS/BA) preferred 3-5 years previous customer experience or management Knowledge of beef and or dairy operations is preferred Adaptable in a rapidly changing environment Technical Skills Requirements: Excellent written and oral communication skills Proficiency in PowerPoint, Excel, and Word applications Experience using a CRM (TouchPoint preferred) Physical Position Requirements: Occasional travel to aligned accounts or industry events Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
