Customer Onboarding Specialist

1 week ago


Kalamazoo, Michigan, United States Zoetis Full time
Job Summary

We are seeking a highly skilled Customer Onboarding Specialist to join our team at Zoetis. As a key member of our Precision Animal Health (PAH) customer experience team, you will be responsible for providing exceptional onboarding and first order experiences for our customers.

Key Responsibilities:

  • Promote an excellent customer experience by quickly and efficiently onboarding customers into the Zoetis Ecosystem.
  • Delight the customer by educating them on the product testing lifecycles and set appropriate expectations.
  • Ensure that the customer has a positive first order experience and follow up after first results are received.
  • Actively listen to a customer's goals to identify the correct Zoetis products to achieve a positive outcome.
  • Manage multiple tasks simultaneously in a fast-paced, high-volume environment with minimal supervision and high attention to detail.

Requirements:

  • Undergraduate degree (BS/BA) preferred.
  • 2 years customer experience.
  • Knowledge of beef and/or dairy operations is preferred.
  • Excellent written and oral communication skills.
  • Previous training/onboarding experience preferred.
  • Proficiency in PowerPoint, Excel, and Word applications.
  • Experience using a CRM (TouchPoint preferred).

About Zoetis:

Zoetis is a leading animal health company that develops, manufactures, and commercializes a broad range of veterinary vaccines and medicines, as well as diagnostic products and genetic tests. We are committed to improving animal health and well-being, and we are seeking talented individuals to join our team.



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