Customer Onboarding Specialist
1 week ago
We are seeking a highly skilled Customer Onboarding Specialist to join our team at Zoetis. As a key member of our Precision Animal Health (PAH) customer experience team, you will be responsible for providing exceptional onboarding and first order experiences for our customers.
Key Responsibilities:
- Promote an excellent customer experience by quickly and efficiently onboarding customers into the Zoetis Ecosystem.
- Delight the customer by educating them on the product testing lifecycles and set appropriate expectations.
- Ensure that the customer has a positive first order experience and follow up after first results are received.
- Actively listen to a customer's goals to identify the correct Zoetis products to achieve a positive outcome.
- Manage multiple tasks simultaneously in a fast-paced, high-volume environment with minimal supervision and high attention to detail.
Requirements:
- Undergraduate degree (BS/BA) preferred.
- 2 years customer experience.
- Knowledge of beef and/or dairy operations is preferred.
- Excellent written and oral communication skills.
- Previous training/onboarding experience preferred.
- Proficiency in PowerPoint, Excel, and Word applications.
- Experience using a CRM (TouchPoint preferred).
About Zoetis:
Zoetis is a leading animal health company that develops, manufactures, and commercializes a broad range of veterinary vaccines and medicines, as well as diagnostic products and genetic tests. We are committed to improving animal health and well-being, and we are seeking talented individuals to join our team.
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