Customer Success Manager

1 month ago

Newport Beach, United States Penny Jar Capital, LLC Full time

Why this role matters After onboarding many of the world’s leading tech companies, Compa must ensure they renew their subscriptions, login to the product every day, and participate in the best compensation community ever built. Leading tech companies make up our customer base including Netflix, Workday, Stripe, LinkedIn, Instacart, Okta, Electronic Arts, and more. They will fuel Compa’s ARR growth by year-end 2024 through their testimonials and referrals. Their data makes Compa’s products and their collaboration its community. You keep them contributing both. How you will succeed Manage customer journey from onboarding through renewal Because Compa’s data product, Offers, comprises hundreds of thousands of offers across leading tech companies, several agreed to contribute their data to help attract more companies to do the same, building the data network in the process. You ensure they continue by securing commitment to the paid, annual subscriptions following. Fast onboarding increases the chances each customer renews. You will own this process, making it smoother, faster, and educational to drive product usage immediately. And finally, Compa’s customers are starving for use cases and best practices. Through your consistent interactions with other customers, you will find examples of each then share them individually and at scale. Customers renew For the rest of the year, customer renewals are your North Star. You will have support from Sales, Operations, and the CEO, but this buck will stop with you. Once renewed, do your best to make payments easy and pleasant for all sides. What results we expect Customer “activity” increases From the moment you onboard, customers notice you and Compa notices changes in them: Product usage metrics in Mixpanel increase Events get bigger, more engaging Webinar attendance and engagement improves The customer flame will grow into a wildfire and you're the one fueling it. This position serves as an incredible and unique opportunity. You will work side by side with the leadership team to develop foundational customers, process, and revenue that will carry Compa through its most impactful and rewarding growth stages. Foster community Compa’s customers stay for the data but they come for the community. In short order, the greatest comp leaders in tech have shown unmatched excitement and willingness to connect with Compa’s pay transparency mission and each other. You will play a key role in leveling things up. Identify speakers and co-hosts from the customer and prospect base. Find ways to channel those contacts into content and networking opportunities. Pull customers into product, events, 1:1s, etc. Get into their team meetings and share your findings with the Compa team. Gather feedback, suggest changes, find tools that make us better, and come up with creative ideas to continue to make comp leaders love Compa. This is an exciting group. With your leadership and support, they become powerful as well. OTE for this role ranges between $140K - $200K pending experience and breaks down to 75 percent base salary and 25 percent commission. We appreciate you giving us a look and hope to create something special together #J-18808-Ljbffr

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