Senior Customer Success Manager

5 days ago


Pompano Beach, United States ITrade STEM Full time
Job DescriptionJob Description

ITRADE STEM is looking for a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL with an opportunity to also be remote. The ideal candidate will play a crucial role in ensuring customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure successful deployment and implementation of our solutions.


Responsibilities:

  • Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation.
  • Manage the customer onboarding process, ensuring that customers are effectively trained and equipped to use our products.
  • Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them achieve success.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.
  • Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope.
  • Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
  • Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services.
  • Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Strong project management skills, with the ability to manage multiple customer implementations simultaneously.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
  • Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success.
  • Familiarity with product management principles and the ability to understand technical aspects of the product.
  • Ability to analyze customer data and metrics to drive insights and improve customer engagement.
  • Strong problem-solving skills and the ability to navigate complex customer situations effectively.



  • Pompano Beach, Florida, United States ITrade STEM Full time

    Job OverviewITrade STEM is seeking a seasoned Customer Success Manager to drive customer satisfaction and success. This role requires a unique blend of project management, customer support, and product management skills to ensure seamless customer onboarding and implementation of our solutions.Key ResponsibilitiesCustomer Onboarding: Manage the onboarding...


  • Pompano Beach, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionThe Entry Level Customer Success Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...


  • Newport Beach, California, United States Green Street Advisors LLC Full time

    Job OverviewAs a Senior Associate in Customer Success, your primary focus will be to ensure the long-term success and value delivery for our clientele. You will manage Customer Success initiatives across essential client interactions, which include onboarding new users, providing support and training, and reaching out to clients at risk of disengagement.Key...


  • Newport Beach, California, United States Green Street Advisors LLC Full time

    Job OverviewAs a Senior Associate in Customer Success, your primary objective will be to ensure sustained success and value for our clientele. You will manage Customer Success initiatives across critical client interactions, including onboarding new users, providing support and training, and reaching out to clients at risk of disengagement.Key...


  • Newport Beach, United States Green Street Advisors LLC Full time

    Job DescriptionJob DescriptionDescription:As a Senior Associate, Customer Success, you will be responsible for driving long-term success and value for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support & training, and at-risk client outreach. You will partner with Account Management...

  • Senior Project Manager

    2 months ago


    Pompano Beach, United States Volarify Full time

    Job DescriptionJob DescriptionThe Senior Project Manager manages commercial projects awarded to company for Division 8 (doors & hardware), including the ordering, delivery and modifying of materials for the project in accordance with the requirements of the project. A Senior Project Manager also serves as a trainer and mentor for other project managers. This...


  • Pompano Beach, Florida, United States Volarify Full time

    Senior Project Manager - VolarifyThe Senior Project Manager at Volarify plays a pivotal role in overseeing commercial initiatives related to doors and hardware solutions. This position involves the management of procurement, logistics, and adjustments of materials to align with project specifications. Furthermore, the Senior Project Manager serves as a guide...


  • Delray Beach, United States Blue Yonder Full time

    Key Responsibilities Drive customer success strategies into their customers so achieving adoption and expertise within JDA solutions. Serve as primary point of contact for any non-commercial relations and general escalation management. Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization). Understand customers’ industry...


  • Virginia Beach, United States REI Management Inc. Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our company. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you will...


  • Virginia Beach, United States REI Management Inc. Full time $38,000 - $48,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our company. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you will...


  • Fort Walton Beach, United States SOURCE INTELLIGENCE Full time

    Job DescriptionJob DescriptionAbout Source Intelligence As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials...


  • Miami Beach, United States Rebirth Consulting Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem...


  • Pompano Beach, United States Spring Footwear Corp Full time

    Job DescriptionJob DescriptionSince 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission:“To develop successful partnerships by creating and...


  • Pompano Beach, Florida, United States Waste Management , Inc. Full time

    Job OverviewAs an Equal Employment Opportunity/Affirmative Action Employer, we welcome all qualified candidates to apply without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.I. Position SummaryThe Senior Regional Operations Manager is responsible for overseeing the financial...


  • Pompano Beach, Florida, United States Fulfill Team Inc. Full time

    Senior Product Management Executive sought for a permanent role with a thriving SaaS Marketing Software and Services organization.Essential Qualifications:Experience in SaaS (Software as a Service)Proven track record in Product Management for B2B software solutionsLeadership experience at the Director level within a Product Management frameworkDesirable...


  • Pompano Beach, Florida, United States Doka Group Full time

    Job SummaryWe are seeking a highly skilled Senior Project Engineer to join our team at Doka Group. As a key member of our Florida Branch, you will be responsible for technical planning, project management, and team leadership.Key ResponsibilitiesTechnical Planning: Determine and plan technical solutions for projects utilizing Doka formwork systems.Project...


  • Deerfield Beach, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionThe Entry Level Customer Success Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of...


  • Pompano Beach, Florida, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accountant to join our team at Jobot. As a Senior Accountant, you will play a pivotal role in the financial management of our organization, including inventory accounting, international purchasing, financial reporting, and accounts payable/receivable (AP/AR).ResponsibilitiesInventory...


  • Pompano Beach, Florida, United States Umdasch Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Project Engineer to join our team at the Umdasch Group. As a key member of our engineering team, you will be responsible for technical planning, project management, and team leadership.Key Responsibilities:Technical Planning: Determine and plan technical solutions for projects utilizing...


  • Pompano Beach, United States Infinity Managment Group Full time

    Job DescriptionJob DescriptionOur team here at Infinity has been working hard this year to meet and exceed our client's expansion goals. We have just opened up our location in the South Florida area and we are actively looking to grow our team! Here at Infinity, we handle all of the direct Customer Service, Sales, and Marketing work for our clients...