Customer Success Manager

7 days ago


Newport, Rhode Island, United States Dibbs Full time

About the Role

We are seeking a highly skilled Customer Experience Director to join our team at Dibbs. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and implement a comprehensive customer experience strategy that aligns with our company goals and objectives.
  • Collaborate with our sales team to ensure seamless onboarding and support for new customers.
  • Work closely with our marketing team to develop and execute customer-centric marketing campaigns.
  • Build and maintain strong relationships with our customers to understand their needs and preferences.
  • Develop and implement processes to measure and improve customer satisfaction and loyalty.
  • Provide training and support to our customer-facing teams to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.

Requirements:

  • 2+ years of experience in customer experience or a related field.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong understanding of customer-centric business strategies and tactics.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Flexible vacation policy and professional development opportunities.


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