Customer Success Associate

3 weeks ago


Newport Beach, United States Green Street Advisors LLC Full time
Job DescriptionJob DescriptionDescription:

As a Customer Success Associate you will be responsible for delivering a superior user experience for our clients. You will own Customer Success activities across key client touchpoints including new user/new account onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption/usage and drive customer satisfaction.


Responsibilities

  • Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
  • Train users on the most effective ways to use Green Street to achieve their business objectives
  • Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
  • Proactively engage users at key touchpoints to expand their use case for Green Street
  • Identify new and creative ways to engage with clients and maintain sticky client relationships
  • Partner with Account Management to identify at-risk accounts and improve retention outcomes
  • Identify and advocate for clients’ needs throughout Green Street
  • Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
  • Become a trusted partner for our clients
  • Hit annual KPIs for user and usage growth, client health scores, and retention rates
Requirements:
  • A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field
  • Ability to think strategically and develop thoughtful client outreach plans
  • Strong attention to detail and follow through
  • Desire to connect/communicate with clients while providing exceptional client service
  • Confident and skilled communicator with strong written and verbal communication skills
  • Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
  • Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner

Benefits

  • Comprehensive benefits package including company provided medical, dental insurance and cash plan
  • Company provided life assurance, critical illness and income protection coverage
  • Personal pension plan with matched employer contributions
  • Company paid holidays and summer half day Fridays
  • Access to employee assistance programme and wellbeing resources
  • Tax free cycle scheme and IT equipment
  • Season ticket loan
  • Company sponsorship to further education
  • Flexible work arrangements
  • Green Street is an Equal Opportunity Employer

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in New Jersey, New York and London. To learn more, please visit www.greenstreet.com.


The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

Green Street is an Equal Opportunity Employer

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.



  • Newport Beach, California, United States Green Street Advisors LLC Full time

    Job OverviewAs a Senior Associate in Customer Success, your primary focus will be to ensure the long-term success and value delivery for our clientele. You will manage Customer Success initiatives across essential client interactions, which include onboarding new users, providing support and training, and reaching out to clients at risk of disengagement.Key...


  • Newport Beach, California, United States Green Street Advisors LLC Full time

    Job OverviewAs a Senior Associate in Customer Success, your primary objective will be to ensure sustained success and value for our clientele. You will manage Customer Success initiatives across critical client interactions, including onboarding new users, providing support and training, and reaching out to clients at risk of disengagement.Key...


  • Newport Beach, United States Green Street Advisors LLC Full time

    Job DescriptionJob DescriptionDescription:As a Senior Associate, Customer Success, you will be responsible for driving long-term success and value for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support & training, and at-risk client outreach. You will partner with Account Management...


  • Newport, Rhode Island, United States Dibbs Full time

    Customer Success ManagerCustomer SupportMinimum Experience: Mid-levelCompensation: $45,000 - $60,000/yearDibbs is a cutting-edge digital marketplace founded by CEO/Founder Luke Fleury, who possesses extensive expertise in the construction sector. Our platform is designed to streamline the processes of bidding, purchasing, and selling products and services,...


  • Newport, United States Response Inc. Full time $40,000 - $50,000

    Job DescriptionJob DescriptionThe Customer Communications Associate is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Communications division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the...


  • Newport Beach, United States Penny Jar Capital, LLC Full time

    Why this role matters After onboarding many of the world’s leading tech companies, Compa must ensure they renew their subscriptions, login to the product every day, and participate in the best compensation community ever built. Leading tech companies make up our customer base including Netflix, Workday, Stripe, LinkedIn, Instacart, Okta, Electronic Arts,...


  • Huntington Beach, California, United States Valer Full time

    About the RoleValer is a cloud-based application automating healthcare revenue operations and providing connectivity solutions among healthcare insurers and providers. We are committed not only to improving but transforming healthcare.Job SummaryWe are seeking a highly skilled Client Success Associate to join our team. As a Client Success Associate, you will...


  • Delray Beach, United States Blue Yonder Full time

    Key Responsibilities Drive customer success strategies into their customers so achieving adoption and expertise within JDA solutions. Serve as primary point of contact for any non-commercial relations and general escalation management. Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization). Understand customers’ industry...


  • Delray Beach, United States Blue Yonder Full time

    Key responsibilities of this leader include but not limited to: Drive customer success strategies into their customers so achieving adoption and expertise within JDA solutions. Serve as primary point of contact for any non-commercial relations and general escalation management Monitor and drive adoption metrics (i.e. deployment, utilization, and value...


  • Newport Beach, United States Jim McIver: Farmers Insurance District Office Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. Our Customer Service Representative is an energetic professional who doesn't mind wearing multiple hats. The Customer Service Associate position will involve answering phones, providing customer service to...


  • Newport News, United States REI Management Inc. Full time $38,000 - $48,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our company. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you will...


  • Newport News, United States REI Management Inc. Full time $38,000 - $48,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our company. Our Junior Customer Success Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Junior Customer Success Manager, you will...


  • Newport, Rhode Island, United States Dibbs Full time

    About the RoleWe are seeking a highly skilled Customer Experience Director to join our team at Dibbs. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement a comprehensive customer experience strategy that aligns with our company...


  • Huntington Beach, United States Visionary Marketing CA Full time

    Job DescriptionJob DescriptionThe Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Customer Success Representative, you must be proficient...


  • Virginia Beach, United States Brandstetter Carroll Inc Full time

    Job DescriptionJob DescriptionJoin the role of a Customer Success Engineer and start a fulfilling professional career that provides chances for advancement, development of expertise, and significant contributions to customer success. Submit your application today.Responsibilities:- Engage in collaboration with clients to comprehend their technological...


  • Long Beach, United States Chorus Innovations Full time

    About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions...

  • Sales Associate

    9 hours ago


    Newport Beach, California, United States Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key ResponsibilitiesCustomer ExperienceDevelop and maintain a deep understanding of our customers' needs and preferences to...


  • Newport, Rhode Island, United States Helly Hansen Newport Full time

    Helly Hansen Newport is looking for a Retail Sales Associate to provide outstanding customer service and meet sales objectives. We value candidates who possess excellent communication skills and can foster a friendly environment for our customers.Key Responsibilities:Assess customer needs and preferencesProvide detailed information about our products and...


  • Redondo Beach, United States Home Sweet Home Full time

    Job DescriptionJob DescriptionSalary: $21.00-$24.50 per hourAbout Home Sweet HomeHome Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries. The company has doubled in size over the past few years and we are looking for several people interested in joining our...


  • Virginia Beach, Virginia, United States Jobot Full time

    OverviewWe are seeking a strategic and experienced leader to fill the role of VP of Customer Success at Jobot. This position is crucial for ensuring that our customers receive the highest levels of satisfaction and support.About UsAs a leading AI-powered service provider in the education sector, we are dedicated to enhancing the experience of students,...