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Customer Success Manager

3 months ago

Fort Walton Beach, United States SOURCE INTELLIGENCE Full time
Job DescriptionJob Description

About Source Intelligence

As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials and commodities from around the world.

Source Intelligence is the culmination of five trailblazers in ESG and compliance solution development who combined their expertise and technology to deliver the most comprehensive solution on the market. We empower our clients to identify and eliminate environmental hazards and human rights abuses in their supply chains through unmatched innovation, reliability, and expertise. Our industry-leading solutions – from SaaS software to fully managed services – are designed to meet each client’s unique needs and evolve alongside them throughout their compliance journey.

By partnering with Source Intelligence, companies gain deeper insight into their supply chain, enabling them to make better sourcing, design, and packaging decisions for the benefit of people and the planet.

About the role

The Customer Success Manager is responsible for the overall health of the relationship between our customers and Source Intelligence. The main responsibilities include client retention, expansion opportunities and renewals. This role has a direct impact on the retention and renewal rates, one of the company’s key strategic initiatives.

What you’ll do

  • Responsible for customer retention by developing long-lasting, successful connections and fostering customer interactions such as
  • Executive Business Reviews to help identify customer goals, listen for any signs of churn and
  • Educate the customer on the SI products and services to help them implement as many features of SI’s services as possible
  • Strategic partner/resource and an advocate for the customer within SI
  • Focus on customer's long-term goals, specifically helping drive adoption of SI products and services
  • Delivering value to the customer and ensuring ROI
  • Maintain accurate and current records within our CRM
  • Role may include managing one-to-many book of business

What we’re looking for

  • 3-5 years experience in Customer or Client Success
  • Ideally 1-3 years sales experience
  • Knowledge of best practices in customer service, retention, and negation
  • Comfortable presenting to C-suite both via video conferencing and in person
  • Strong aptitude for technical software products and SaaS model businesses

Please note that the salary ranges provided in this job posting are for reference purposes only and may vary based on factors such as location, experience, qualifications, and prevailing market conditions. Final salary offers are subject to negotiation given these factors. We are committed to fair and equitable compensation practices and encourage candidates to discuss salary expectations during the interview process.