Customer Success Manager
4 days ago
ITrade STEM is seeking a seasoned Customer Success Manager to drive customer satisfaction and success. This role requires a unique blend of project management, customer support, and product management skills to ensure seamless customer onboarding and implementation of our solutions.
Key Responsibilities
- Customer Onboarding: Manage the onboarding process to ensure customers are effectively trained and equipped to use our products.
- Relationship Building: Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them achieve success.
- Project Management: Lead project management efforts for customer implementations, ensuring projects are completed on time and within scope.
- Customer Advocacy: Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
- Performance Monitoring: Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.
Requirements
- Education: Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
- Experience: 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
- Skills: Strong project management skills, excellent communication and interpersonal skills, and the ability to analyze customer data and metrics to drive insights and improve customer engagement.
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