Customer Success Manager

4 days ago


Pompano Beach, Florida, United States ITrade STEM Full time
Job Overview

ITrade STEM is seeking a seasoned Customer Success Manager to drive customer satisfaction and success. This role requires a unique blend of project management, customer support, and product management skills to ensure seamless customer onboarding and implementation of our solutions.


Key Responsibilities
  • Customer Onboarding: Manage the onboarding process to ensure customers are effectively trained and equipped to use our products.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them achieve success.
  • Project Management: Lead project management efforts for customer implementations, ensuring projects are completed on time and within scope.
  • Customer Advocacy: Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
  • Performance Monitoring: Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.

Requirements
  • Education: Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • Experience: 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Skills: Strong project management skills, excellent communication and interpersonal skills, and the ability to analyze customer data and metrics to drive insights and improve customer engagement.

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