Location Support Representative
4 weeks ago
Location Support Representative
Southfield, MI, USA
Req #2486
Friday, August 9, 2024
Job Summary:
This position is primarily responsible for supporting our dental offices with patient account balance inquiries and providing additional insights into their collection balances. Location support is also responsible for reviewing, verifying and posting production adjustments
Essential Duties & Responsibilities:
- Operations Staff Training Understanding policies and procedures and provide training to dental office staff when needed
- Patient Refunds Verifying patient balance accuracy for refund processing
- Account Audits Understanding a ledger to assist in auditing difficult accounts
- Account Adjustments Reviewing, verifying, and posting production adjustments
- Dental Claims and Denials Being able to understand an EOB and denial policies for dental claim adjudication
- Collection Process Supporting collection process to reconcile account records between GEDC and third party vendors
Education & Experience:
- High School diploma or general education degree required
- Prior experience with dental/health insurance claims preferred
- Accounts Receivable and/or Revenue Cycle experience required
- High volume, fast-paced office experience a plus
Knowledge, Skills & Abilities:
- An advanced understanding of revenue cycle
- Excellent customer service skills
- Analytical and problem solving skills with a passion for detail & accuracy
- Reliability and flexibility with time committed to the position
- Excellent organizational and time management ability
GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.
Other details- Job Family
Accounts Receivable - Job Function
Revenue Cycle - Pay Type
Hourly
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